Administrative Office Assistant

Eleanora P. Givens
3009 Prairie Rd, Madison WI 53719
Home: 6082764347 - Cell: 6084439730 -

Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and
community members. Public relations expert with education and work experience in employment discrimination and laws.
Core Qualifications
Data collection and analysis Exemplary people management skills
Social media Natural leader
Exceptional organizational skills Telecommunication skills
Analytical thinker Seasoned in conflict resolution
Employee relations Telephone inquiries specialist
Superb writer and editor Customer service expert
Multi Task Management Public speaking
Strong computer skills with various computer office Case Management/Intake
programs City, State and Federal Discrimination Laws
Administrative Clerk II
January 2009 to Current
City of Madison - Department of Civil Rights (DCR) - Madison, WI
Expanded and renovated the Affirmative Action Plan (AAP) Data Base System.
Wrote and revised memos, reports, correspondence, budgetary documents and press releases.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Coordinated meetings and served as main liaison between City of Madison Commissioners, Department of Civil
Rights (DCR) staff and division managers.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team
Created databases and spreadsheets to improve inventory management and reporting accuracy for Job Skills
Bank (JSB) applicants.
Managed incoming and outgoing calls for 21 staff members.
Maintained Director's daily calendar
Provided administrative support for Department Managers and Hearing Examiner.
Developed efficient electronic filing systems and customer database to increase proficiency.
Managed the receptionist area; greeted visitors, responded to telephone and in-person inquiries regarding
the JSB, Affirmative Action Plan process and various types of discrimination complaints, dispersed incoming mail
Provide referrals to other state, city, federal and county agencies as needed in terms of discrimination complaints
based on city, state and federal discrimination laws.
Made copies, sent faxes, responded to various emails, and handled all incoming and outgoing correspondence.
Weekly posted vacant job opportunities for a high volume of vendors, Community Based Organizations (CBO),
contractors and companies to the City of Madison's JSB, SharePoint and social media websites.
Properly routed contracts and invoices through the signature process and verifying confidential information.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment by troubleshooting and scheduling repairs as
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and
Verified and authenticated the validity and admissibility of evidence and preserved its integrity for court hearings
involving complaints of discrimination.
Interviewed discrimination complainants through initial intake process in order to determine Prima Facia, meet
department jurisdiction requirements and statue limitations.
Maintained a detailed case log of all cases assigned in order to monitor progress and completion.

Assisted in the development of internal and external training presentations.
Responded to questions regarding city, state and federal laws, ordinances and regulations in reference to
discrimination on the basis of several protected classes.
Led the effort to expand and renovate the Equal Opportunities Division (EOD) complaint process.
Attended community meetings and trainings each week to answer questions and explain procedures regarding
employment opportunities via the Department of Civil Rights Job Skills Bank and the City of Madison.
Collaborated with community members to educate the public concerning issues of unemployment and
discrimination on the basis of protected classes and it's impact on employment and housing.
Collected fees, issued receipts and performed monetary transactions.
Maintained department website.
Updated (EOD) Case Tracking Database and Federal Integrated Mission System Database.
Processed case letters
Assisted Hearing Examiner when needed.
Entered case information into computerizing Case Tracking System and update at all stages of investigative
Served cases to complainant, respondent, and attorneys, and closed case files
Issued correspondences, determinations decisions, orders and notices to filed cases.
Maintained early mediation, conciliation and hearing schedules.
Received, processed, enter into case tracking, amending and closing "red flagged" cases cross filed with DCR
by the State ERD per DCR Work Share Agreement.
Box Office Clerk
January 2008 to January 2009
City of Madison - Overture Center for the Arts - Madison, Wisconsin
Assessed customer needs and responded to inquiries of upcoming shows and events via in person and over the
Extensive cash and credit card handling via Overture computer programming
Accurately Compiled end of day cash, credit card, voucher and gift card receipts
Exceptional customer service
Administrative Clerk II
February 2004 to January 2008
City of Madison - Overture Center for the Arts - Madison, Wisconsin
Designed electronic file systems and maintained electronic and paper files.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests
for information. Handled all media and public relations inquiries.
Planned meetings and prepared conference rooms.
Wrote reports and correspondence from dictation and handwritten notes.
Maintained an up-to-date department organizational chart.
Processed and distributed incoming mail to office staff.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Routed agreements, contracts and invoices through the signature process of performers.
Managed daily office operations and maintenance of equipment
Basic clerical and receptionist duties
Records Clerk II
August 1995 to June 2004
City of Madison - Department of Information & Technology (IT) - Madison, WI
Managed, stored, catalogued and purged records for all city departments according to federal and state records
Retrieved and distributed records to various departments per customer requests
Exceptional Customer Service
Receptionist Duties
Compiled monthly reports of all records requested
Compiled annual reports of all records purged
Ordered office supplies

Administrative Clerk II - (Hourly)
May 1993 to August 1995
Madison Police Department - Court Services - Madison, Wisconsin
Collected Monies for various parking and vehicular moving violations
Cross referenced with State of Wisconsin Dept. of Motor Vehicles involving license and registration suspension
for nonpayment of moving and parking violations.
Scheduled Court dates for appeals
Filing of tickets
Bachelor of Science : Sociology
University of Wisconsin - Madison, WI
African American and Minority Public Affairs (Discrimination and Prejudice in Employment, Housing Education)
Bachelor of Arts : Afro American Studies
University of Wisconsin - Madison, WI
United States Afro American History and current challenges they face (Racial Discrimination and Prejudice in
Housing, Education and Employment)
Master of Science : Social Work
University of Wisconsin - Madison, WI
Child Welfare (Child Abuse and Neglect)
  • ID#: 142450
  • Location: Madison, WI , 53719

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