Enduser support/ Customer Service

Arun Jones Kennedy


6703 Park Ridge Dr.-- Madison ,W.I. 53719


608-395-7692 – arunkennedy92@gmail.com


 


Customer Service/ Systems-Network


On the Job learner with 2+ years of experience in Tech. field. Proven ability to learn new technology and applying prior knowledge to provide solution that are both efficient and expandable. Skilled communicator: able to explain complex solutions in a simple day to day context, else able to use relate-able metaphors and/or simile’s. Experienced in talking to business professionals that require concise contrast between their current solutions and the proposals offered.


 


Core Abilities:




  • Windows & Mac Platforms






  • Non-intrusive Data recovery




  • User Training




  • Network software & Hardware




  • Systems/ Network Upgrades




  • Testing & Troubleshooting




  • Back-up planning




  • Systems integration/ Management




  • Security setup/ Security Analysis




  • Effective Communication Skills




 


Knowledge Summary:


Hardware: all brand PC's, Workstations, Kiosk's, Monitors/televisions, Ethernet Ring Protocols, Drive Copy, Memory Chips, SSD/HDD, GPU's, SCSI Controller Cards, Optical Drives, Sound Cards, Scanners/Printers (residential and Corporate), Back up drives/Servers Mother Boards.


 


Software: Windows 2000 to current versions, Unix, Microsoft Office/ Libre Office/ Open Office, Norton Anti-virus/Avast Anti-Virus, Combofix, JRT, ADW, Sandbox, Victoria HDD, Y-copy, C-Cleaner.


 


Job Summary:


ShopKo(2010-2011)- Electronics Sales: Working here taught me how to efficiently manage tasks in a given amount of time. This ability allowed me to be corporately recognized for sales and customer service.


 


Smart Motors(2011-2012)- Orientation Specialist: Product knowledge was crucial in this position as well being able to explain features of any product, without compromising customer service. Such scores helped achieve the presidential award for Auto Sales in both years of service to the company.


 


Madison Geeks Inc.(2012-2014)- Tech./Electronic Repair/Marketing Manager: I worked various role's which not only sparked my interest further in technology studies but gave me first hand experiences about managing a small business. Building/repairing software and hardware of machines were the day to day tasks as well as turning complex problems into understandable options/solutions. Contracted by company's such as Meriter, Green Cab, Many bars & Restaurants, most Allstate in general Madison area. Sponsoring events such as the Madison Hip-Hop Awards along with regularly being a reference for NBC 15's news crew was some of the highlights working as a technology repair specialist.

  • ID#: 136070
  • Location: Madison, WI , 53713

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