Administrative Office Assistant

Michelle Moore  1875 E. Washington Avenue    Madison, WI  53704      608-241-6686               


Work Experience:


Instructor - Madison College                                                             (8/2000 – present)

  • assist a diverse population of immigrant residents to achieve their English goals by assessing their educational, personal and/or work goals

  • design and teach English lessons in reading, writing, communication and grammar for levels pre-literate to college-entry

  • conduct standardized testing and on-going and summative assessments of students’ English abilities

  • report student activity to state and/or federal governments to ensure continued grant funding and accountability of the program


Exam Rater/Scorer – Digital Recognition Corporation                                 (3/2016 – 6/2016)

  • scored oral and written standardized exams for US school districts

  • worked within strict confidentiality standards


Office Manager – State of Wisconsin, Dept. of Health Services, Office of Aging and Disability                           

                                                                                                            (11/2015 – 2/2016)

  • synchronized schedules, conference rooms and room technology for office of 20 using MS Outlook

  • proofread and edited drafts of materials produced by the director or office personnel for public release

  • scheduled and hosted meetings in Adobe Connect for office personnel and director

  • took meeting minutes; created and conducted evaluations of meetings or trainings


Faculty AssistantUniversity of Wisconsin– Madison, English as a Second Language (ESL)

                                                                                                            (8/2009 – 1/2015)

  • prepared international students in academic reading and writing for upper-level university work

  • fostered international students’ critical reading and thinking skills in order to write effective research papers and give successful presentations


Assistant Director and Curriculum Coordinator - Madison English as a Second Language School                                                                                                            (2/2006 – 5/2013)

Staff Supervision/Human Resources

  • trained new instructors on course content, methods, class management, the institutional database and school policies

  • set up in-service trainings and led staff meetings

  • conducted observations and formal evaluations of all teaching staff

  • assisted in recruitment of new staff and interviewed potential employees; made decisions in hiring new staff

  • oversaw employee health insurance coverage and renewals

  • regularly revised the staff handbook and ensured that the policies within were followed




Program Administration

  • maintained meticulous attendance records, wrote attendance warnings, and if necessary, reported violations to the Saudi Cultural Mission and the U.S. Department of Homeland Security

  • created class rosters and teaching assignments every seven weeks for 10 teachers

  • interviewed, tested and placed 50 students in classes every seven weeks during registration periods

  • created class schedules and  made placement decisions and adjustments

  • advised students who were in danger of facing termination for academic failure


  • maintained immigration records for each student by acting as DSO (Designated School Official) on SEVIS (Student and Exchange Visitor Information System)

  • created I-20 documents and maintained student immigration statuses through SEVIS

  • counseled students regarding immigration policies and solved visa or status problems on a case-by-case basis


  • wrote narratives and compiled evidence for 5-year re-accreditation cycle

  • supervised staff on creation of self-study plans and timelines on accreditation materials

  • created annual reports to maintain national accreditation status and organized materials for site visits

  • developed annual business plan to maintain status with the Wisconsin Educational Approval Board

Curriculum and Materials

  • created and regularly revised curriculum for entire program (pre-lit to advanced levels)

  • selected required course textbooks, compiled book orders to publishers and bookstore

  • acquired and organized supplemental instructional materials for staff library

  • established rubrics with performance standards for each course and level

  • researched new teaching materials and maintained working relationships with publishers


University Admissions Counselor - Madison English as a Second Language School

(6/2001 – 2/2006)

  • counseled students in locating and applying to universities and/or with personal issues when needed

  • functioned as a liaison between MESLS’ students and universities

  • coordinated with universities to create and maintain joint admission agreements

  • organized college fairs and university visits




Master of Education, University of Wisconsin – La Crosse

Wisconsin Vocational Technical Adult Education Certification

Wisconsin Department of Public Instruction License (Grades 6 –12, ESL and Spanish)

Bachelor of Arts, University of Wisconsin - Madison (English and Spanish)









  • ID#: 135886
  • Location: Madison, WI , 53704

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