Hotel Front Desk Clerk

Porter O’Neill




• Proven unusually gifted attention to detail.

• Proven ability to provide professional customer service to a wide range of individuals.

• Proven ability to work effectively both independently and as a team member.

• Proven ability to plan, prioritize and implement all aspects of a complex project.

• Proven ability to adapt to regular changes of company computer software systems.

  •  Ability to seamlessly transfer previous work experience to a new and challenging field.

  •  Strong, warm and caring interpersonal skills.  Skilled at backup to security.




1985-2016 UW - Madison, College Library, Library Services Assistant - Advanced

• Provided exceptional customer service while staffing the Reference Desk and by

teaching reference skills to the UW undergraduate population.

• Multi tasked by assisting multiple library patrons in turn by performing quick

answer service and with lengthy assistance as needed.

• Responsible for day-to-day operations, regular trouble shooting and

problem solving of a 500 plus journal and serial subscription collection.

• Hired, trained and supervised more than 30 student assistants.


1983-1985 University of Wisconsin - Madison, Memorial Library

Manager of the Memorial Library Photocopier Center

• Responsible for day-to-day operations of the Photocopy Center as well as daily cash receipts and weekly cash deposits.



1980-1983 University of Wisconsin - Madison

Major: pre-MBA, no degree.


1977-1979 Lake Superior State College, Sault St. Marie, MI

Major: Accounting, no degree due to relocation to Madison WI.


Worked with ease with 25 permanent staff members and 50 student assistants.


  • ID#: 133131
  • Location: Madison, WI , 53704

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