Administrative Assistant


Madison, WI


773.620.0762


 Jessica.A.McKillip@gmail.com


 


STATEMENT:  Proactive and organized individual offering 10+ years in hands on customer service experience. Hard working team player, motivated and positive individual, experience in non-for- profit fundraising, administrative duties, training, troubleshooting, managerial support, inventory management, & in-house coordination.


 


skills:             Microsoft Office Proficient, Internet proficient, effective multi-tasker, ambitious, hard worker, quick learner, critical thinker, results driven, detail oriented, proactive, organized & effective time management.


 


Education:     University of Illinois @ Chicago; December 2007; BA in Sociology


 



 


HSA HOME WARRANTY


CROSS PLAINS, WI


07/2014- PRESENT


v Real Estate Senior Customer Service Specialist


v Accounts Receivable Processor



  • Restructured training methods, materials, and procedures for Real Estate Sales Department

  • Conducted training for new hires in department & continued one on one training for seasoned employees

  • Chosen to work on special projects and work with special clients

  • Troubleshoot and resolve contract  issues and disputes 

  • Operate outgoing mail machines, sort & deliver incoming mail, vendor communications

  • Process incoming checks for contract payments & renewals, billing for remaining/ past due balances

  • Handle issue checks, working directly with field staff and Title companies to resolve


  


LITTLE MONKEY BIZNESS


WHEATON, IL


10/2012-16/2014


v Store Director


  ·    Directed team of 15-20 staff                 



  • Re-designed and improved  party booking system and contract accountability system

  • Managed all recruiting, training, reviews & recommendations

  • Organized community outreach and building relationships

  • Over saw all daily operations, inventory, bank deposits, customer issues, vendor communications

  • Handled all administrative duties and building operations


 


CULLERTON FAMILY


GLEN ELLYN, IL


10/2009-06/2014


v  Nanny



  • Managed 2 children, daily transportation to and from school, actives, basic personal care

  • Planned activities and lessons, while engaging active learning through play, Worked with library and other neighborhood resources to add to the learning experience & enhance educational experience.


 


CHILDREN’S MUSEUM OF ATLANTA


ATLANTA, GA


05/2008- 07/2009


v Membership Assistant 


v Target Volunteer Coordinator 


v Guest Services Team Member 


 



  • Created acknowledgements and renewal mailings on an weekly and monthly basis

  • Proactively resolved member issues as they arose

  • Assisted and managed member previews of feature exhibits, member events and assisted with the museum’s annual fundraiser Amuse’Um.

  • Inspired Visitor Services Staff to reach membership goals on a daily basis

  • Managed volunteers during Large Events; Staffed, Organized,  trained & evaluated volunteers

  • Directed checking in field trips, managing large group dispersion

  • Delivered quality customer service by selling admission, giving directions and offering general area knowledge for families and problem solving, Promoted and sold memberships

  • Worked in the museum store by cashiering and assisting guests in finding age appropriate toys and games


 CHICAGO CHILDREN’S MUSEUM


CHICAGO, IL


10/2005- 12/2007


v Guest Connections Team Member  


v Events Coordinator Intern 





  • Exhibited high quality play interaction with children and parents daily while insuring safety throughout museum as well as engaging visitors in extra museum activities

  • Researched & networked with other venues regarding their offerings and programs & requested in kind donations & services

  • Performed office duties including writing proposals, processing mass mailings, and general secretarial duties

  • Organized successful Curious George Member Event within tight budget and time constraints

  • Assisted with events for outside organizations in the museum

  • Faxed, photocopied, answered phones, organized conference room calendar, filed and organized confidential paperwork 

  • ID#: 123667
  • Location: Madison, WI , 53719

Don't Be Fooled

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