Administrative Assistant

Madison, WI



STATEMENT:  Proactive and organized individual offering 10+ years in hands on customer service experience. Hard working team player, motivated and positive individual, experience in non-for- profit fundraising, administrative duties, training, troubleshooting, managerial support, inventory management, & in-house coordination.


skills:             Microsoft Office Proficient, Internet proficient, effective multi-tasker, ambitious, hard worker, quick learner, critical thinker, results driven, detail oriented, proactive, organized & effective time management.


Education:     University of Illinois @ Chicago; December 2007; BA in Sociology





07/2014- PRESENT

v Real Estate Senior Customer Service Specialist

v Accounts Receivable Processor

  • Restructured training methods, materials, and procedures for Real Estate Sales Department

  • Conducted training for new hires in department & continued one on one training for seasoned employees

  • Chosen to work on special projects and work with special clients

  • Troubleshoot and resolve contract  issues and disputes 

  • Operate outgoing mail machines, sort & deliver incoming mail, vendor communications

  • Process incoming checks for contract payments & renewals, billing for remaining/ past due balances

  • Handle issue checks, working directly with field staff and Title companies to resolve





v Store Director

  ·    Directed team of 15-20 staff                 

  • Re-designed and improved  party booking system and contract accountability system

  • Managed all recruiting, training, reviews & recommendations

  • Organized community outreach and building relationships

  • Over saw all daily operations, inventory, bank deposits, customer issues, vendor communications

  • Handled all administrative duties and building operations





v  Nanny

  • Managed 2 children, daily transportation to and from school, actives, basic personal care

  • Planned activities and lessons, while engaging active learning through play, Worked with library and other neighborhood resources to add to the learning experience & enhance educational experience.




05/2008- 07/2009

v Membership Assistant 

v Target Volunteer Coordinator 

v Guest Services Team Member 


  • Created acknowledgements and renewal mailings on an weekly and monthly basis

  • Proactively resolved member issues as they arose

  • Assisted and managed member previews of feature exhibits, member events and assisted with the museum’s annual fundraiser Amuse’Um.

  • Inspired Visitor Services Staff to reach membership goals on a daily basis

  • Managed volunteers during Large Events; Staffed, Organized,  trained & evaluated volunteers

  • Directed checking in field trips, managing large group dispersion

  • Delivered quality customer service by selling admission, giving directions and offering general area knowledge for families and problem solving, Promoted and sold memberships

  • Worked in the museum store by cashiering and assisting guests in finding age appropriate toys and games



10/2005- 12/2007

v Guest Connections Team Member  

v Events Coordinator Intern 

  • Exhibited high quality play interaction with children and parents daily while insuring safety throughout museum as well as engaging visitors in extra museum activities

  • Researched & networked with other venues regarding their offerings and programs & requested in kind donations & services

  • Performed office duties including writing proposals, processing mass mailings, and general secretarial duties

  • Organized successful Curious George Member Event within tight budget and time constraints

  • Assisted with events for outside organizations in the museum

  • Faxed, photocopied, answered phones, organized conference room calendar, filed and organized confidential paperwork 

  • ID#: 123667
  • Location: Madison, WI , 53719

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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