Administrative Assistant

Amy L Sherman




Aerotec Staffing, Temporary Staffing,  March 2016 to present

  • Temporary staffing in call center for physician referral line. Directing callers to physicians within their medical plans.

  • Daily spreadsheet updates, email and database updates as discovered.


Emergency Fire and Water Restoration, Emergency Response Coordinator, March 2015 to March 2016

  • On call for fire emergencies, monitor local Fire/EMS radio for fire response. Response

  • Work with local insurance agents and property owners for restoration projects.

  • Weekly staff meetings in Milwaukee.

  • Update database with agent information, visits and projects.

  • Monthly expense reports, company owned vehicles, company sponsored credit cards and cell phones.


Walgreens Distribution Center, Windsor, WI (Temporary Order Picker) March- April 2014

  • Scan bar coded stickers into system for appropriate orders, product picking from line of items on stock line; fill totes for specific orders with products on line for shipping to stores around the country. Lift totes for shipping and align onto conveyor for transport to shipping department.


William S Middleton Veteran‘s Hospital, Madison, WI       November 2004 – April 2012

Program Support Assistant, Primary Care (2009 - 2012)

  • Document patient data in computer systems.

  • Increased productivity through superior patient interaction and prior department experience, allowing staff to evaluate more patients.

  • Operated high volume phone system, and maintained daily direct and indirect patient relation operations, first point of contact for patients, scheduling patient with appropriate clinician.

  • Maintained patient record requests for outside records, file logs for incoming and outgoing record requests, incoming fax’s for all personnel. Maintenance of office equipment, order supplies.

  • Maintained new patient tracking system that improved patient care; identified and resolved problem of delays in patient treatment.

  • Timekeeping and payroll for staff of 95+.

  • Train new staff, resource person for all staff for procedural issues and concerns.


Medical Support Assistant, Health Benefits, Admissions Department (2008-2009)

  • Provided administrative support to the Emergency Room for patient admissions to facility for inpatient treatment.

  • Disperse travel reimbursement, make travel arrangements for veteran’s from one VA to another, arrange flights for transplant candidates.

  • Facilitated communication between clerical and medical staff.

  • Review applicants for eligibility as veteran, status of eligibility for programs such as paid travel expenses, enter consults to appropriate medical teams for treatment.

  • Participated in-service sessions and quality improvement programs. Train new staff.

  • Promotion to Program Support Assistant.


Health Unit Coordinator, Nursing Service, Inpatient (2004-2008)

  • Provided administrative support to inpatient nursing and medical staff for numerous medical services.

  • Communicate with physicians and physician’s staff, patients and patients families to effectively meet patient needs.

  • Admit/Discharge patients, computer transfer of patients for inter-unit transfer.

  • Float to all inpatient units, including ICU as needed for required unit coverage, training new staff,

  • Promotion to Medical Support Assistant.


Lions Eye Bank of Wisconsin, Eye Bank Technician                              April 2001- May 2004

  • Perform surgical procedure for removal of human corneal tissue for transplant and research.

  • Coordinate placement of approved tissues with surgeons and other eye banks throughout country and international.

  • Evaluate processed corneal tissues to determine suitability of tissue for human transplant.

  • Determine donor suitability for transplantation by investigation donor’s medical and social background utilizing all available resources.

  • Approach families of donors regarding the option of donating tissues for transplantation and research or educational purposes.

  • Perform blood draws on donors for serology testing. Spin and pipette serum into shipping containers for outside lab analysis to maintain suitability.

  • Pack and ship specimens and tissues to outside facilities for transplant or research.

  • Conduct quality control.

  • Manage and maintain laboratory supplies and reagents.



Dickinson County Schools Iron Mountain, MI 1991
Emergency Medical Technician Certification

Madison Area Technical College, Madison, WI 1992

Certified Nursing Assistant Certification

  • ID#: 103640
  • Location: Madison, WI , 53711

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