Administrative Office Assistant
1609 N. Thompson Dr., #104
Madison, WI 53704
OBJECTIVE: To pursue a career opportunity that will utilize my professional training and experience with my administrative skills and customer service, while providing growth and advancement, I am a very positive and organized team player that uses creativity to solve problems, and am able to work unsupervised and stay focused on the tasks at hand.
I have work experience and have taken computer classes, and Customer Service Seminars. In every position in every company, I have worked with many diverse people and different computer systems and have adapted quickly to each system.
May 1990 Associate Degree in Hospitality Management, Madison Area Technical College
June 1988 High School Diploma, La Follette High School, Madison, WI
September 2015 – Present Financial Services Rep, US Cellular, Madison, Wi (608) 441-4626
Duties include answering phones, processing payments from agents and customers, setting up payment arrangements to secure services, taking payments to reactivate services, work with other departments to find missing payments, help customers locate nearest locations, and helping customers as needed.
August 2010- June 2013 Customer Service Rep, Gemplers, Madison, Wi (608) 662-3301
Duties include answering phones, taking orders, sending out invoices, printing and mailing buisness shipper saver letters and labels, resolving customer problems, reporting customer comments each month, excellent interpersonal skills with internal and external customers and giving customers a very positive experience not just another scripted experience
August 2008- May 2009 Scheduler, Beyond Hello Madison, WI 608-232-1414
Duties include answering phones,setting up mystery shops via Outlook, checking out forms on line to be sure filled out correctly by shopper, attaching forms, processing and sending to correct departments to get shoppers paid correctly, passing needed information on to client
October 2003-November 2007 Customer Service Rep, WPS, Madison, WI (608) 221-4711
Duties include answering phones which includes, but is not limited to handling
customer concerns, verifying coverage on DEERs for providers, answering provider
questions, handling incoming mail, correcting claims, taking care of new claims,
correcting patient information in AS4000, reprocessing/adjusting/recouping on claims.
Working with different departments and many different people to get claims paid.
References available upon request.