Program Support Assistant
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-06. At the GS-05 grade level, you will perform assignments of more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-06. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds. Duties include but not limited to:
Explains VA financial programs, regulatory requirements, and available debt management options; Conducts interviews to ascertain current financial concerns and limitations; Gathers relevant documents and data from VHA and VBA systems and completes adjustments to copayment accounts as needed to resolve Veteran requests for debt relief and assistance; Works closely with the VA Health Resource Center (HRC) and VA Regional Counsel (RC) representatives and agents on questions and corresponding regarding debt relief and/ or legal case remedies for 1st Party copayment accounts; Documents and completes an electronic record of actions performed, and summary of communications; Provides guidance and recommendations on the benefits and related options available for debt relief; Receives, reviews, and routes correspondence and prepares responses, as appropriate; Conducts follow-up contact with customers through telephonic, electronic or written media; Acts as an advocate for Veteran customers and their associate representatives in their dealings with other VA departments, elements, and organizations with regards to their request for assistance; Performs research to determine the correct action or response for probate/legal case handling, bankruptcy protection and case remediation, small balance account adjustments, the cessation of collection actions, and the removal of aged debt; Performs bill level account adjustments, including balance decreases, terminations, and/or the waiving of bill balance transactions; Performs a complete and full audit of copayment accounts where the Veteran customer received a copayment exemption eligibility status change; Analyzes and verifies copayment requirements, and Performs other duties as assigned. Work Schedule:
Monday - Friday (8:
00am-4:
30pm) Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required In order to qualify for this position, you must possess at least one of the following minimum
Qualifications:
SPECIALIZED
Experience:
Possess one full year of specialized experience equivalent to the next lower grade level in federal service. Specialized experience is that which has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specific qualifying specialized experience for this position (which should be documented on your resume) is:
experience gathering data from a variety of sources; preparing reports or information in an acceptable style and format; serving in a liaison role referring visitors and callers to appropriate staff members; and providing information and advice on established procedures (either verbally or in writing) in the areas of patient accounts, appointments, and/or health insurance-related issues. OR EDUCATION SUBSTITUTION:
Successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application may not be processed.) OR COMBINATION:
Possess equivalent combinations of experience and education as described above to fully meet the requirements of this position. For GS-5 level positions, only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to l year of specialized experience. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application may not be processed.) You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Analysis and Problem SolvingComputer SkillsConflict ManagementCustomer Service IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Explains VA financial programs, regulatory requirements, and available debt management options; Conducts interviews to ascertain current financial concerns and limitations; Gathers relevant documents and data from VHA and VBA systems and completes adjustments to copayment accounts as needed to resolve Veteran requests for debt relief and assistance; Works closely with the VA Health Resource Center (HRC) and VA Regional Counsel (RC) representatives and agents on questions and corresponding regarding debt relief and/ or legal case remedies for 1st Party copayment accounts; Documents and completes an electronic record of actions performed, and summary of communications; Provides guidance and recommendations on the benefits and related options available for debt relief; Receives, reviews, and routes correspondence and prepares responses, as appropriate; Conducts follow-up contact with customers through telephonic, electronic or written media; Acts as an advocate for Veteran customers and their associate representatives in their dealings with other VA departments, elements, and organizations with regards to their request for assistance; Performs research to determine the correct action or response for probate/legal case handling, bankruptcy protection and case remediation, small balance account adjustments, the cessation of collection actions, and the removal of aged debt; Performs bill level account adjustments, including balance decreases, terminations, and/or the waiving of bill balance transactions; Performs a complete and full audit of copayment accounts where the Veteran customer received a copayment exemption eligibility status change; Analyzes and verifies copayment requirements, and Performs other duties as assigned. Work Schedule:
Monday - Friday (8:
00am-4:
30pm) Recruitment & Relocation Incentives:
Not authorized Financial Disclosure Report:
Not Required In order to qualify for this position, you must possess at least one of the following minimum
Qualifications:
SPECIALIZED
Experience:
Possess one full year of specialized experience equivalent to the next lower grade level in federal service. Specialized experience is that which has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specific qualifying specialized experience for this position (which should be documented on your resume) is:
experience gathering data from a variety of sources; preparing reports or information in an acceptable style and format; serving in a liaison role referring visitors and callers to appropriate staff members; and providing information and advice on established procedures (either verbally or in writing) in the areas of patient accounts, appointments, and/or health insurance-related issues. OR EDUCATION SUBSTITUTION:
Successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application may not be processed.) OR COMBINATION:
Possess equivalent combinations of experience and education as described above to fully meet the requirements of this position. For GS-5 level positions, only education in excess of the first 60 semester hours of a course of study leading to a bachelor's degree is creditable toward meeting the specialized experience requirements. Two full academic years of study, or 60 semester hours, beyond the second year is equivalent to l year of specialized experience. (TRANSCRIPTS REQUIRED - If you do not submit a copy of your transcript, your application may not be processed.) You will be rated on the following Competencies as part of the assessment questionnaire for this position:
Analysis and Problem SolvingComputer SkillsConflict ManagementCustomer Service IMPORTANT:
A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0303 Miscellaneous Clerk And Assistant - Salary Range:
$34,916 to $45,393 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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