Help Desk Specialist
Help Desk Specialist I
We are currently searching for a qualified Help Desk Specialist I for Core BTS, a successful business transformation company, providing organizations comprehensive IT solutions from application development to virtualization. This position will be located out of our Madison, WI office.
Successful candidates must be team-oriented performers with outstanding work ethic, excellent written abilities, and a solid communication foundation. The Help Desk Specialist will function as a first level support for our clients' end users. The candidate will trouble shoot software, hardware, and operating system issues while creating detailed documentation of issues.
Some of the supported technologies and hardware are:
Windows
Microsoft Office
Adobe Acrobat
Printers
Desktops
Laptops
iPhone
Android
Etc
RequirementsWe are looking for candidates with the following skills/competencies:
2
years of helpdesk, service desk, or call center experience preferred
Strong customer service, telephone skills and analytical skills
Experience with Microsoft Office Suite, iPhone and Android devices
Expertise in operating systems and application software.
Working knowledge in major desktop operating systems and in major network operating systems.
Experience with basic end user administration, including network and general account maintenance.
Solid Desktop skills
Strong troubleshooting skills
Experience in communicating with users in problem situations
Good oral and written communication skills with the ability to articulate network issues
Special Requirement:
Certification in HDI SCA or willing to obtain (with provided training) within 2 months of start date
Schedule:
Monday Friday 6:30am- 3:00pm. 40 hours per week, full-time
All applications must be submitted by May 31, 2016
Core BTS provides a compensation package consisting of a competitive base salary and bonus program. In addition, we are pleased to provide employees with a very comprehensive benefits program including: Health, Vision and Dental Insurance, Life Insurance, Health/Dependent Flexible Spending, 401(k) Plan, with a company match, Short Term and Long Term Disability Coverage, Paid Time Off (PTO), Company Paid Holidays, Business Casual Dress Policy, and Training and Development Opportunities.
Equal Opportunity/Affirmative Action Employer
Apply On-lineSend This Job to a Friend
Copyright var d = new Date(); document.write(d.getFullYear()); Ultimate Software
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
We are currently searching for a qualified Help Desk Specialist I for Core BTS, a successful business transformation company, providing organizations comprehensive IT solutions from application development to virtualization. This position will be located out of our Madison, WI office.
Successful candidates must be team-oriented performers with outstanding work ethic, excellent written abilities, and a solid communication foundation. The Help Desk Specialist will function as a first level support for our clients' end users. The candidate will trouble shoot software, hardware, and operating system issues while creating detailed documentation of issues.
Some of the supported technologies and hardware are:
Windows
Microsoft Office
Adobe Acrobat
Printers
Desktops
Laptops
iPhone
Android
Etc
RequirementsWe are looking for candidates with the following skills/competencies:
2
years of helpdesk, service desk, or call center experience preferred
Strong customer service, telephone skills and analytical skills
Experience with Microsoft Office Suite, iPhone and Android devices
Expertise in operating systems and application software.
Working knowledge in major desktop operating systems and in major network operating systems.
Experience with basic end user administration, including network and general account maintenance.
Solid Desktop skills
Strong troubleshooting skills
Experience in communicating with users in problem situations
Good oral and written communication skills with the ability to articulate network issues
Special Requirement:
Certification in HDI SCA or willing to obtain (with provided training) within 2 months of start date
Schedule:
Monday Friday 6:30am- 3:00pm. 40 hours per week, full-time
All applications must be submitted by May 31, 2016
Core BTS provides a compensation package consisting of a competitive base salary and bonus program. In addition, we are pleased to provide employees with a very comprehensive benefits program including: Health, Vision and Dental Insurance, Life Insurance, Health/Dependent Flexible Spending, 401(k) Plan, with a company match, Short Term and Long Term Disability Coverage, Paid Time Off (PTO), Company Paid Holidays, Business Casual Dress Policy, and Training and Development Opportunities.
Equal Opportunity/Affirmative Action Employer
Apply On-lineSend This Job to a Friend
Copyright var d = new Date(); document.write(d.getFullYear()); Ultimate Software
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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