Scheduling Operations Analyst - Integrated Access
Join our team and be part of the talent that makes UW Health the best work and academic environments.
Under the general direction of the Program Manager for Ambulatory Access, the Scheduling Operations Analyst will work with clinics to develop and monitor provider templates and scheduling algorithms for all departments supported by the Appointment Center, as well as provide best practice recommendation for departments not yet in the Appointment Center, in accordance with industry and organizational best practices. This position will design and modify scheduling protocols entered into the system and create scheduling solutions for departments in alignment with organizational goals of standardization for ease of patient access. This position will build and monitor provider schedules to ensure the organization maximizes template efficiency, productivity, access opportunities and meets operational needs. This group will also with closely with the Information Systems Department to implement advanced scheduling build needed to support templates. This position will act as a scheduling liaison between clinics, operations, and HealthLink teams.
Work Schedule:
This position is 100% FTE, scheduled 40 hours per week.
Multiple Openings:
This posting represents multiple openings.
UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.
We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Education
Minimum
Bachelor's degree in Information Systems, Healthcare Administration, Business Administration, or related field OR an equivalent combination of education and experience
Preferred
Work Experience
Minimum
Preferred1-2 years working within ambulatory clinic operations1-2 years with Epic Cadence build or template build/maintenance Licenses & CertificationsMinimum
Preferred
Epic Cadence Certification
Required Skills, Knowledge, and Abilities
Ability to learn computer and application skills as applicable to role specifically the Cadence application within Epic quickly
Understanding of the basic concepts of advanced access and scheduling
Ability to interact with and work around people
Ability to make judgments in demanding situations
Ability to react to frequent changes in duties and volume of work
Effective communication skills
Ability to listen empathetically and practice active listening
Ability to logically organize details
Ability to be work autonomously as well as work within a cohesive team
Strong customer service focus
Must demonstrate a strong attention to detail and high accuracy in prior roles
Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish
Ability to manage multiple concurrent activities
Knowledge of and ability to utilize best practices, tools, and techniques for communicating with a customer
Understand effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application appropriate communication behaviors.
Knowledge and understanding of health information concepts and terminology to include anatomy, physiology, medical disciplines, and diagnoses/procedures/treatments, health information legal/data standards, statistics, data/quality management and computer science application.
Physical Requirements:
Sedentary:
Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Under the general direction of the Program Manager for Ambulatory Access, the Scheduling Operations Analyst will work with clinics to develop and monitor provider templates and scheduling algorithms for all departments supported by the Appointment Center, as well as provide best practice recommendation for departments not yet in the Appointment Center, in accordance with industry and organizational best practices. This position will design and modify scheduling protocols entered into the system and create scheduling solutions for departments in alignment with organizational goals of standardization for ease of patient access. This position will build and monitor provider schedules to ensure the organization maximizes template efficiency, productivity, access opportunities and meets operational needs. This group will also with closely with the Information Systems Department to implement advanced scheduling build needed to support templates. This position will act as a scheduling liaison between clinics, operations, and HealthLink teams.
Work Schedule:
This position is 100% FTE, scheduled 40 hours per week.
Multiple Openings:
This posting represents multiple openings.
UW Health offers a competitive compensation and benefits package. Work experience that is relevant to the position will be taken into consideration when determining the starting base pay.
We are an Equal Employment Opportunity, Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Education
Minimum
Bachelor's degree in Information Systems, Healthcare Administration, Business Administration, or related field OR an equivalent combination of education and experience
Preferred
Work Experience
Minimum
Preferred1-2 years working within ambulatory clinic operations1-2 years with Epic Cadence build or template build/maintenance Licenses & CertificationsMinimum
Preferred
Epic Cadence Certification
Required Skills, Knowledge, and Abilities
Ability to learn computer and application skills as applicable to role specifically the Cadence application within Epic quickly
Understanding of the basic concepts of advanced access and scheduling
Ability to interact with and work around people
Ability to make judgments in demanding situations
Ability to react to frequent changes in duties and volume of work
Effective communication skills
Ability to listen empathetically and practice active listening
Ability to logically organize details
Ability to be work autonomously as well as work within a cohesive team
Strong customer service focus
Must demonstrate a strong attention to detail and high accuracy in prior roles
Comfortable accepting responsibility for medium to large scale projects involving multiple resources and spanning many months from start to finish
Ability to manage multiple concurrent activities
Knowledge of and ability to utilize best practices, tools, and techniques for communicating with a customer
Understand effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application appropriate communication behaviors.
Knowledge and understanding of health information concepts and terminology to include anatomy, physiology, medical disciplines, and diagnoses/procedures/treatments, health information legal/data standards, statistics, data/quality management and computer science application.
Physical Requirements:
Sedentary:
Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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