Mortgage Loan Officer

Company Name:
Waterstone Mortgage Corporation
Solicits business and counsels customers on the best product to fulfill mortgage needs. Takes applications and partners with processors to ensure complete and compliant loan packages. Loan Originators spend much of their time out of the office cultivating referral relationships with realtors, attorneys, accountants and financial planners in order to build their customer base. Loan Originators are required to be in the office when they have floor time to take incoming customer calls, attend training, or sales meetings.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Interviews applicants and requests specific information for loan application. Completes applications in a timely manner and inputs applicant's data into Encompass.

Orders credit reports and AUS findings on secondary market loans through the loan origination system (automated underwriting systems).

Analyzes applicant's financial status; including, but not limited to, personal financial statements, tax returns, credit, and property evaluations (P+L Statements) to determine feasibility of granting credit.

Corresponds with or interviews applicants or creditors to resolve questions regarding application information.

Compiles loan packages and facilitates negotiations with applicants to establishment standards on items such as fees, loan repayment options and other credit terms.

Maintains minimum production requirements in accordance with Branch/Corporate policy.

Identifies and analyzes potential loan markets to develop prospects for mortgage loans.

Provides loan data to support marketing and sales promotion programs.

Represents Waterstone Mortgage Corporation at related functions.

Assists customers with inquiries and information requests, and resolves complaints relating to loan products and services offered.

Obtains, verifies and completes required information and documentation necessary for compliance and processing of loan applications.


Maintains a focus on enhancing customer service skills and knowledge.

Completes regulatory and compliance training as required.

Completes any additional duties assigned by manager, supervisor and/or lead.


QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional qualifications: An individual must be able to work before and after normal business hours, and have accommodations for local travel. A valid driver's license is required. Driving record must be in accordance with WMC's Vehicle Safety Policy.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED).

COMPUTER SKILLS: Proficient in Microsoft Office products (Word, Excel, PowerPoint, Outlook). Prior experience with Encompass or other closing software programs.

LANGUAGE SKILLS: Good grammar and diction. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Additional mathematical skills: Ability to interpret individual and business/corporate tax returns and P-L statements. Ability to utilize all lending functions on a standard HP calendar.

CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going the "extra mile" for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers' time and schedules.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: This position requires registration under the National Mortgage Licensing System (NMLS). Individual must be in good standing with or be approved by NMLS in accordance with the S.A.F.E Act.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate.

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