Sales Associate (Non Commission) job in MADISON

Company Name:
Sears Holdings
Sales Associate (Non Commission) job in MADISON
Requisition ID: 300630BR
Job Function: Sales
Employment Category: Regular, Part-time
State:
wisconsin
(WI)
State or Province/City: MADISON
Location:
Post Code: 53704
Post Date: 02/28/2014
Brand: Sears
Business Unit: Stores - Sears Hourly
Store: 02232: Sears East Towne Mall WI
jobs
in this category are responsible for: selling and servicing customers within one or more departments, Fine Jewelry and Footwear; maintaining knowledge of products and using this knowledge to assist and educate customers on options available; providing customer assistance; and delivering a positive customer shopping experience. In general, pay for jobs in this category is based on a fixed hourly rate of pay; however, the compensation structure may vary by department or store.
o Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions o Consistently meets or exceeds associate performance standards o Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store o Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs o Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities) o Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures o Completes required training in the expected timeframe, and participates in ongoing learning opportunities o Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register) o Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement) o Uses basic internet navigation to access and print information and reports o Performs other duties as assigned o Basic reading, arithmetic, writing and oral communication skills o Basic internet navigation

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