Customer Care - Urgently Needed
3.
1 Madison, WI Madison, WI Temporary Full-time Contract Temporary Full-time Contract Up to $22 an hour Up to $22 an hour 4 days ago 4 days ago 4 days ago Acara Solutions has a Customer Care Representative job in Madison, WI.
This role is a Temp to Perm Onsite role.
The Candidate will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current & accurate account information.
Qualified candidates will have experience in providing a high level of customer service to domestic and international customers.
The pay for this role is $21.
00-$22.
00 per hour.
Customer Care Representative-I job responsibilities include:
Answering inbound customer calls and emails related to placing orders, order status, product information, or pricing.
Processes customer orders and complaints in the ERP system (Oracle) promptly and accurately.
Ensures that customer information is current and accurate Commits to meeting individual agent goals Contributes to overall KPI targets:
Meeting individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.
Monitoring emails and providing exceptional customer service Collaborates with multiple departments such as logistics, trade compliance, supply chain, and sales when needed to resolve customer issues Create and maintain customer accounts.
Resolve technical issues over the phone Prepare Return Merchandise Authorizations (RMA's) Recommends specific products to proactively close phone sales Attend and Complete departmental and compliance trainings via computer.
Follows company policies and procedures including quality and safety.
Available Shifts:
a) Mon-Fri 8:
00 am- 5:
30 pm b) Mon-Fri 8:
00 am-4:
30 pm c) Mon-Fri 9:
00 am -5:
30 pm Required Skills /
Qualifications:
High School Diploma or GED Required At least one (1) years of work experience in a customer support environment Good verbal and written communication skills Proficient in MS Office Suite, ERP, and Oracle Job Types:
Full-time, Contract, Temporary Salary:
Up to $22.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Customer support environment:
1 year (Preferred) MS Office Suite, ERP, and Oracle:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Madison, WI Madison, WI Temporary Full-time Contract Temporary Full-time Contract Up to $22 an hour Up to $22 an hour 4 days ago 4 days ago 4 days ago Acara Solutions has a Customer Care Representative job in Madison, WI.
This role is a Temp to Perm Onsite role.
The Candidate will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current & accurate account information.
Qualified candidates will have experience in providing a high level of customer service to domestic and international customers.
The pay for this role is $21.
00-$22.
00 per hour.
Customer Care Representative-I job responsibilities include:
Answering inbound customer calls and emails related to placing orders, order status, product information, or pricing.
Processes customer orders and complaints in the ERP system (Oracle) promptly and accurately.
Ensures that customer information is current and accurate Commits to meeting individual agent goals Contributes to overall KPI targets:
Meeting individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels.
Monitoring emails and providing exceptional customer service Collaborates with multiple departments such as logistics, trade compliance, supply chain, and sales when needed to resolve customer issues Create and maintain customer accounts.
Resolve technical issues over the phone Prepare Return Merchandise Authorizations (RMA's) Recommends specific products to proactively close phone sales Attend and Complete departmental and compliance trainings via computer.
Follows company policies and procedures including quality and safety.
Available Shifts:
a) Mon-Fri 8:
00 am- 5:
30 pm b) Mon-Fri 8:
00 am-4:
30 pm c) Mon-Fri 9:
00 am -5:
30 pm Required Skills /
Qualifications:
High School Diploma or GED Required At least one (1) years of work experience in a customer support environment Good verbal and written communication skills Proficient in MS Office Suite, ERP, and Oracle Job Types:
Full-time, Contract, Temporary Salary:
Up to $22.
00 per hour
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person
Experience:
Customer support environment:
1 year (Preferred) MS Office Suite, ERP, and Oracle:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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