Entry Level Help Desk
3.
2 Madison, WI Madison, WI Estimated:
$33.
1K - $42K a year Estimated:
$33.
1K - $42K a year 1 day ago 1 day ago 1 day ago Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH.
The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community.
Salary for this position is based on level of experience.
In this role you will:
Initiate customer registration process for remote monitoring solution offerings; ensuring that all devices are set up appropriately within the program Ensure monitoring systems are operational at all times, retrieving accurate data Maintenance and management of alerting settings for devices Identify and determine scope for any problems encountered within remote monitoring systems; escalating to IS as needed.
Track progress through to resolution to ensure vendor resolutions are received.
Contact customers to perform remote data backup of current multifunction device (MFD) device settings; providing gathered information to internal Service teams and Setup Department for pre delivery/install programming of new or replacement MFDs Document procedures for reference as well as train users on the features of the systems in place Interface with all GFC departments including but not limited to Contracts, Customer Care, Sales, Service, IS Support to ensure timely and efficient operations related to remote monitoring You should have:
Associates degree in an IT related program or two years equivalent work experience Strong working knowledge of networks and of Windows Desktop operating system Knowledge of Network Operating Systems, firewalls, routers, switches Experience with or ability to quickly learn remote access technologies (GoToMeeting, Remote Desktop) Strong customer service and relationship building ability Excellent organizational skills Excellent written and oral communication skills including telephone etiquette Excellent troubleshooting skills Proven ability to work independently and on a team Preferred
Qualifications:
CompTIA Net
certification The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more! The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Madison, WI Madison, WI Estimated:
$33.
1K - $42K a year Estimated:
$33.
1K - $42K a year 1 day ago 1 day ago 1 day ago Offering an opportunity to be part of a high-performance team, enjoy exceptional benefits, and a supportive work-life balance, the Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH.
The Gordon Flesch Company strives to recognize and appreciate our associate's commitment, creativity, and the results they deliver every day for our customers and the community.
Salary for this position is based on level of experience.
In this role you will:
Initiate customer registration process for remote monitoring solution offerings; ensuring that all devices are set up appropriately within the program Ensure monitoring systems are operational at all times, retrieving accurate data Maintenance and management of alerting settings for devices Identify and determine scope for any problems encountered within remote monitoring systems; escalating to IS as needed.
Track progress through to resolution to ensure vendor resolutions are received.
Contact customers to perform remote data backup of current multifunction device (MFD) device settings; providing gathered information to internal Service teams and Setup Department for pre delivery/install programming of new or replacement MFDs Document procedures for reference as well as train users on the features of the systems in place Interface with all GFC departments including but not limited to Contracts, Customer Care, Sales, Service, IS Support to ensure timely and efficient operations related to remote monitoring You should have:
Associates degree in an IT related program or two years equivalent work experience Strong working knowledge of networks and of Windows Desktop operating system Knowledge of Network Operating Systems, firewalls, routers, switches Experience with or ability to quickly learn remote access technologies (GoToMeeting, Remote Desktop) Strong customer service and relationship building ability Excellent organizational skills Excellent written and oral communication skills including telephone etiquette Excellent troubleshooting skills Proven ability to work independently and on a team Preferred
Qualifications:
CompTIA Net
certification The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, Holiday Time, Tuition Reimbursement, 401(k) and 401(k) match, a Wellness Program and many more! The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c).
Estimated Salary: $20 to $28 per hour based on qualifications.
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