Support Services Manager (Hybrid)
Compensation Minimum:
$90,200 / year Compensation Maximum:
$144,500 / year Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities Establishes, communicates, and implements departmental plans, objectives, and strategies.
Participates as a member of the Leadership Team.
Maintains an active awareness of American Family's business environments, corporate culture, and structure to support key decision-making.
Manages direct reports, systems, and projects to achieve department/unit goals in accordance with Company policies and practices.
Prepares and analyzes department/unit plans and reports and is accountable to ensure follow up action is communicated and implemented as needed.
Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance & development plans.
Collaborates with the field force to ensure desired performance levels are met to help drive business results.
Establish and utilizes lean tools and methodologies to create operational efficiencies, employee engagement and customer satisfaction.
Provides oversight and direction for the communications and interactions with sales management, the field force, and Underwriting regarding policy services, underwriting intent, procedures and changes that will impact the field.
Maintains positive relationships with sales management to resolve problems and improve results, underwriting performance, and customer service.
Collaborates with internal business partners to establish the vision to implement technologies and processes that have a positive impact on support services and customer service.
Oversees policy administration functions as well as agency inquiries via phone, chat and email to achieve desired service level agreements.
Travel RequirementsThis position requires travel up to 15% of the time.
Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service.
Solid Property and Casualty Insurance underwriting and/or services background.
Solid knowledge and understanding of disciplines and their execution within the insurance industry and their relationships with underwriting and services.
Demonstrated management or leadership experience in area(s) of accountability.
Basic knowledge and understanding of Lean methodologies.
This position is a hybrid role that involves working a minimum of 10 days per month in the office.
We know flexibility is important to our employees and their families, and we will continue to offer flexibility in this flex office/home role.
This approach will guide us in balancing the needs of the business, customers and our employees.
Preferred locations for this role include:
Madison, W; Minneapolis (Eden Prairie), MN; St.
Joseph, MO Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
Additional Information:
Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations.
Sponsorship will not be considered for this position #LI-hybrid We provide benefits that support your physical, emotional, and financial wellbeing.
You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer.
It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We encourage you to apply even if you do not meet all of the requirements listed above.
Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.
We encourage those who are passionate about what we do to apply! #LI-MN2 Recommended Skills Administration Assessments Casualty Insurance Communication Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
$90,200 / year Compensation Maximum:
$144,500 / year Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities Establishes, communicates, and implements departmental plans, objectives, and strategies.
Participates as a member of the Leadership Team.
Maintains an active awareness of American Family's business environments, corporate culture, and structure to support key decision-making.
Manages direct reports, systems, and projects to achieve department/unit goals in accordance with Company policies and practices.
Prepares and analyzes department/unit plans and reports and is accountable to ensure follow up action is communicated and implemented as needed.
Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.
Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communications.
Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance & development plans.
Collaborates with the field force to ensure desired performance levels are met to help drive business results.
Establish and utilizes lean tools and methodologies to create operational efficiencies, employee engagement and customer satisfaction.
Provides oversight and direction for the communications and interactions with sales management, the field force, and Underwriting regarding policy services, underwriting intent, procedures and changes that will impact the field.
Maintains positive relationships with sales management to resolve problems and improve results, underwriting performance, and customer service.
Collaborates with internal business partners to establish the vision to implement technologies and processes that have a positive impact on support services and customer service.
Oversees policy administration functions as well as agency inquiries via phone, chat and email to achieve desired service level agreements.
Travel RequirementsThis position requires travel up to 15% of the time.
Specialized Knowledge & Skills Requirements Demonstrated experience providing customer-driven solutions, support or service.
Solid Property and Casualty Insurance underwriting and/or services background.
Solid knowledge and understanding of disciplines and their execution within the insurance industry and their relationships with underwriting and services.
Demonstrated management or leadership experience in area(s) of accountability.
Basic knowledge and understanding of Lean methodologies.
This position is a hybrid role that involves working a minimum of 10 days per month in the office.
We know flexibility is important to our employees and their families, and we will continue to offer flexibility in this flex office/home role.
This approach will guide us in balancing the needs of the business, customers and our employees.
Preferred locations for this role include:
Madison, W; Minneapolis (Eden Prairie), MN; St.
Joseph, MO Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.
Additional Information:
Offer to selected candidate will be made contingent on the results of applicable background checks Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations.
Sponsorship will not be considered for this position #LI-hybrid We provide benefits that support your physical, emotional, and financial wellbeing.
You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.
Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer.
It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.
We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We encourage you to apply even if you do not meet all of the requirements listed above.
Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.
We encourage those who are passionate about what we do to apply! #LI-MN2 Recommended Skills Administration Assessments Casualty Insurance Communication Customer Satisfaction Customer Service Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
