Help Desk II
Top Skills & Years of
Experience:
Windows 11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years experience.
Nice to Have:
Cherwell Ticketing, Scripting, and automation, Microsoft Teams, InTune.
Interview Process:
Microsoft Teams interview.
Video and Audio on.
Local candidates or willing to relocate at candidate's expense.
MUST BE A WI RESIDENT.
Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks, Help desk capabilities with 2-5 years of experience in HelpDesk environment Candidate relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures.
Provides a limited degree of work guidance and leadership to other personnel.
A wide degree of creativity and latitude is expected.
Excellent customer service skills required.
Additional details:
blend of help desk and tier 2 responsibilities as needed.
Candidates must to be able to lift computers and other related equipment up to 40 lbs.
Help Desk II Recommended Skills Automation Communication Creativity Customer Service Help Desk Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
Experience:
Windows 11, Microsoft 365, Apple and Android mobile phone support, at least 2-3 years experience.
Nice to Have:
Cherwell Ticketing, Scripting, and automation, Microsoft Teams, InTune.
Interview Process:
Microsoft Teams interview.
Video and Audio on.
Local candidates or willing to relocate at candidate's expense.
MUST BE A WI RESIDENT.
Hybrid work model, candidates will be required to be onsite at least 50% of the time, rotating bi-weekly.
Onboarding will be on-site first 2-3 weeks, Help desk capabilities with 2-5 years of experience in HelpDesk environment Candidate relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Well-versed with software deployments, installations and in a variety of the HelpDesk concepts, practices, and procedures.
Provides a limited degree of work guidance and leadership to other personnel.
A wide degree of creativity and latitude is expected.
Excellent customer service skills required.
Additional details:
blend of help desk and tier 2 responsibilities as needed.
Candidates must to be able to lift computers and other related equipment up to 40 lbs.
Help Desk II Recommended Skills Automation Communication Creativity Customer Service Help Desk Leadership Estimated Salary: $20 to $28 per hour based on qualifications.
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