Medical Business Operations Manager
Madison, WI Madison, WI Full-time Full-time $82,000 - $95,000 a year $82,000 - $95,000 a year Business Operations Manager - Pay & Perks:
Competitive Pay Based on Experience Free Parking 1 location near Hilldale Mall! Mon-Fri, between 7:
00 am - 5:
30 pm Medical, Dental, Vision and Disability Insurance Flexible Spending Account Life Insurance Offered 401(k) Plan with 4% Employer Match PLUS 3% Employer Safe Harbor Contribution Professional Development Assistance Employee Assistance Program - EAP Employee Referral Program At least three years of supervisory experience Are you an experienced leader with a strong background in business operations and healthcare administration? We are seeking a dedicated and motivated individual to join our team as a Business Operations Manager.
In this role, you will play a critical part in overseeing our Business Office, HIM, and Reception Departments, ensuring top-notch customer service, accurate billing, and effective support for patient care and clinical outcomes.
Business Operations Manager
Summary:
The Business Operations Manager, under the general supervision of the Executive Director, is responsible for managing the Business Office, HIM and Reception Departments ensuring that these areas provide excellent customer service, accurate and timely patient billing and reimbursement, and support patient care and clinical outcomes.
Works with Executive Director to plan, develop and implement changes to existing operations and business processes to meet current and future business demands; manages, coordinates and plans all revenue cycle activities; participates in quality reporting process; provides direct supervision of Business Office, HIM and Coding, and Reception Supervisors and staff, including regular feedback and education; implements and interprets policies, procedures, standards, and regulations for staff, patients and general public.
Business Operations Manager Qualifications Business Operations Manager Required Skills:
Education and
Experience:
Bachelor's degree in business, healthcare administration, or related field, with three years of coding, insurance, or medical reception experience or Associate's degree in business, healthcare administration, or related field, with five years of coding, insurance, or medical reception experience or alternatively, seven years of coding, insurance, or medical reception experience.
Supervisory/Leadership
Experience:
Three years of supervisory/leadership experience.
Skills:
Intermediate computer skills, including Microsoft Office and electronic health record (EHR) systems.
Strong leadership and team-building skills.
Knowledge of revenue cycle and medical terminology.
Ability to plan, organize, prioritize, and direct the work of others.
Excellent problem-solving, organizational, planning, and prioritization skills.
Clear and effective written and verbal communication skills, including telephone experience (e.
g.
, VOIP).
Ability to establish and maintain effective working relationships with providers, staff, patients, service providers, and the general public.
Capability to perform multiple tasks in a fast-paced environment.
Skill in maintaining patient confidentiality.
Business Operations Manager Preferred Skills:
Previous experience in a clinical setting Experience supervising a medical office or department.
Understanding of quality programs (e.
g.
, MIPS, WCHQ) Prior data collection Manages daily business operations.
Experience with various types of health insurance reimbursement; and experience with process improvement.
Prior Epic experience including use of reports and dashboards highly preferred; and/or prior experience as an Epic super user.
Business Operations Manager Principal Duties and
Responsibilities:
Manages daily business operations.
Oversees business office, HIM, and reception staffing, and regularly performs department analysis for staffing, cost, efficiency, and quality.
Closely monitors key revenue cycle metrics and communicates trends to Executive Director and/or partnership.
Works with Executive Director and partnership to set and maintain professional billing standards.
In conjunction with the Executive Director and other managers, develops and implements department policies, procedures and goals.
Develops business competencies and assures that staff achieve them.
Ability to address and manage conflict in a direct and professional manner.
Participates in development of annual operating budget and monitors expenses in order to meet budget goals.
Anticipates the need for and manages change in departments.
Participates in evaluation, standardization, and implementation of cost-effective and efficient department workflows.
Evaluates patient and staff circumstances from multiple lenses using high emotional intelligence to achieve problem resolution.
Assists in the review, research, and development of new service lines or programs.
Evaluates utilization of space and participates in remodeling projects.
Evaluates, and mentors staff; writes performance evaluations, recommends merit increases and promotions; provides frequent constructive feedback; documents performance issues; and recommends disciplinary action as necessary.
Creates and maintains an environment of continuous quality improvement.
Works with supervisors to improve the quality of services through collection, analysis and use of data.
Leads and participates in departments and work group meetings.
Participates in and monitors customer service activities.
Responds to patient complaints related to department operations.
Works with affected parties to develop appropriate and reasonable resolutions and keeps relevant parties informed.
Educates new and existing providers on appropriate department practices (e.
g.
, billing, collections, HIM) in conjunction with supervisors.
Maintains current knowledge of health care trends and regulations in relevant areas.
Develops and maintains effective relationships with providers and staff.
Coordinates departmental communications to providers and staff.
Maintains effective working relationships with insurance carriers, local hospitals, clinics, community agencies and vendors.
Attends meetings as appropriate.
Adheres to clinic policies and procedures, including OSHA, infection control, environmental safety, and patient confidentiality.
Documents uses and disclosures of protected patient health information as required by HIPAA.
Acts as a resource for staff.
Prepares for, conducts and/or attends partnership, management, supervisor, and department meetings as needed.
Prepares monthly progress report for partnership meetings.
Maintains courteous, professional relationships with providers, management team, staff, patients, service providers, and general public.
Refers concerns to Executive Director.
Enhances professional growth and development by attending meetings, seminars, conferences, continuing education courses, etc.
Performs other duties as assigned.
WHY WORK AT ASSOCIATED PHYSICIANS? Some of the most skilled, compassionate and respected physicians in Madison practice under our roof.
Associated Physicians, LLP is Dane County's longest-serving independent, multi-specialty healthcare provider.
We have proudly served generations of families in Madison and surrounding communities.
We provide convenient, comprehensive primary care, specialty care and more all in one convenient location.
Job Type:
Full-time Pay:
$82,000.
00 - $95,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Madison, WI 53705:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Epic:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Competitive Pay Based on Experience Free Parking 1 location near Hilldale Mall! Mon-Fri, between 7:
00 am - 5:
30 pm Medical, Dental, Vision and Disability Insurance Flexible Spending Account Life Insurance Offered 401(k) Plan with 4% Employer Match PLUS 3% Employer Safe Harbor Contribution Professional Development Assistance Employee Assistance Program - EAP Employee Referral Program At least three years of supervisory experience Are you an experienced leader with a strong background in business operations and healthcare administration? We are seeking a dedicated and motivated individual to join our team as a Business Operations Manager.
In this role, you will play a critical part in overseeing our Business Office, HIM, and Reception Departments, ensuring top-notch customer service, accurate billing, and effective support for patient care and clinical outcomes.
Business Operations Manager
Summary:
The Business Operations Manager, under the general supervision of the Executive Director, is responsible for managing the Business Office, HIM and Reception Departments ensuring that these areas provide excellent customer service, accurate and timely patient billing and reimbursement, and support patient care and clinical outcomes.
Works with Executive Director to plan, develop and implement changes to existing operations and business processes to meet current and future business demands; manages, coordinates and plans all revenue cycle activities; participates in quality reporting process; provides direct supervision of Business Office, HIM and Coding, and Reception Supervisors and staff, including regular feedback and education; implements and interprets policies, procedures, standards, and regulations for staff, patients and general public.
Business Operations Manager Qualifications Business Operations Manager Required Skills:
Education and
Experience:
Bachelor's degree in business, healthcare administration, or related field, with three years of coding, insurance, or medical reception experience or Associate's degree in business, healthcare administration, or related field, with five years of coding, insurance, or medical reception experience or alternatively, seven years of coding, insurance, or medical reception experience.
Supervisory/Leadership
Experience:
Three years of supervisory/leadership experience.
Skills:
Intermediate computer skills, including Microsoft Office and electronic health record (EHR) systems.
Strong leadership and team-building skills.
Knowledge of revenue cycle and medical terminology.
Ability to plan, organize, prioritize, and direct the work of others.
Excellent problem-solving, organizational, planning, and prioritization skills.
Clear and effective written and verbal communication skills, including telephone experience (e.
g.
, VOIP).
Ability to establish and maintain effective working relationships with providers, staff, patients, service providers, and the general public.
Capability to perform multiple tasks in a fast-paced environment.
Skill in maintaining patient confidentiality.
Business Operations Manager Preferred Skills:
Previous experience in a clinical setting Experience supervising a medical office or department.
Understanding of quality programs (e.
g.
, MIPS, WCHQ) Prior data collection Manages daily business operations.
Experience with various types of health insurance reimbursement; and experience with process improvement.
Prior Epic experience including use of reports and dashboards highly preferred; and/or prior experience as an Epic super user.
Business Operations Manager Principal Duties and
Responsibilities:
Manages daily business operations.
Oversees business office, HIM, and reception staffing, and regularly performs department analysis for staffing, cost, efficiency, and quality.
Closely monitors key revenue cycle metrics and communicates trends to Executive Director and/or partnership.
Works with Executive Director and partnership to set and maintain professional billing standards.
In conjunction with the Executive Director and other managers, develops and implements department policies, procedures and goals.
Develops business competencies and assures that staff achieve them.
Ability to address and manage conflict in a direct and professional manner.
Participates in development of annual operating budget and monitors expenses in order to meet budget goals.
Anticipates the need for and manages change in departments.
Participates in evaluation, standardization, and implementation of cost-effective and efficient department workflows.
Evaluates patient and staff circumstances from multiple lenses using high emotional intelligence to achieve problem resolution.
Assists in the review, research, and development of new service lines or programs.
Evaluates utilization of space and participates in remodeling projects.
Evaluates, and mentors staff; writes performance evaluations, recommends merit increases and promotions; provides frequent constructive feedback; documents performance issues; and recommends disciplinary action as necessary.
Creates and maintains an environment of continuous quality improvement.
Works with supervisors to improve the quality of services through collection, analysis and use of data.
Leads and participates in departments and work group meetings.
Participates in and monitors customer service activities.
Responds to patient complaints related to department operations.
Works with affected parties to develop appropriate and reasonable resolutions and keeps relevant parties informed.
Educates new and existing providers on appropriate department practices (e.
g.
, billing, collections, HIM) in conjunction with supervisors.
Maintains current knowledge of health care trends and regulations in relevant areas.
Develops and maintains effective relationships with providers and staff.
Coordinates departmental communications to providers and staff.
Maintains effective working relationships with insurance carriers, local hospitals, clinics, community agencies and vendors.
Attends meetings as appropriate.
Adheres to clinic policies and procedures, including OSHA, infection control, environmental safety, and patient confidentiality.
Documents uses and disclosures of protected patient health information as required by HIPAA.
Acts as a resource for staff.
Prepares for, conducts and/or attends partnership, management, supervisor, and department meetings as needed.
Prepares monthly progress report for partnership meetings.
Maintains courteous, professional relationships with providers, management team, staff, patients, service providers, and general public.
Refers concerns to Executive Director.
Enhances professional growth and development by attending meetings, seminars, conferences, continuing education courses, etc.
Performs other duties as assigned.
WHY WORK AT ASSOCIATED PHYSICIANS? Some of the most skilled, compassionate and respected physicians in Madison practice under our roof.
Associated Physicians, LLP is Dane County's longest-serving independent, multi-specialty healthcare provider.
We have proudly served generations of families in Madison and surrounding communities.
We provide convenient, comprehensive primary care, specialty care and more all in one convenient location.
Job Type:
Full-time Pay:
$82,000.
00 - $95,000.
00 per year
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Vision insurance Schedule:
Monday to Friday Ability to commute/relocate:
Madison, WI 53705:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Epic:
2 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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