AV Technician
Job Description Our client is looking for a skilled Deskside Support professionals for a 5 month contract.
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The appropriate candidate provides on-site field support to customers.
Performs installations, repairs, upgrades and maintenance on hardware and equipment.
Job DescriptionInterfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket.
Assesses diagnostic information and determines alternatives.
Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
Diagnoses problems, initiates scripts or loads patches to implement the activity.
Escalates unresolved issues or problems and may provide alternative courses of action.
Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination.
Recommends changes to procedures and processes; implements as approved.
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
Basic Qualifications?3-4 years of Deskside Support experienceMust have worked on L2 escalated issuesMust have hardware and software troubleshooting skillsMust have strong Win 7/10 installation and supportWorked with Troubleticket SoftwareNetwork TroubleshootingGood interpersonal skills to work with customers Good analytical and problem-solving skillsGood communication skills Work EnvironmentAble to lift 50lbs.
Recommended Skills Analytical Communication Interpersonal Skills Maintenance Problem Solving Software Troubleshooting Estimated Salary: $20 to $28 per hour based on qualifications.
.
The appropriate candidate provides on-site field support to customers.
Performs installations, repairs, upgrades and maintenance on hardware and equipment.
Job DescriptionInterfaces with end users to resolve moderately complex problems concerning system functions reported through a problem ticket.
Assesses diagnostic information and determines alternatives.
Performs install, move, add, and change (ICMS) activities based upon prescribed procedures and processes.
Diagnoses problems, initiates scripts or loads patches to implement the activity.
Escalates unresolved issues or problems and may provide alternative courses of action.
Provides technical services in support of project work; works with project teams to implement defined technical activities, such as distributing new personal computers or developing new software, in accordance with established guidelines and procedures.
Provides guidance and training to client population on system and products to eliminate recurring errors for larger or multiple systems/products with minimal coordination.
Recommends changes to procedures and processes; implements as approved.
Maintains currency regarding routine technological, product, process and/or other advances, specifically in line of service, to ensure team performance and achieve team objectives.
Basic Qualifications?3-4 years of Deskside Support experienceMust have worked on L2 escalated issuesMust have hardware and software troubleshooting skillsMust have strong Win 7/10 installation and supportWorked with Troubleticket SoftwareNetwork TroubleshootingGood interpersonal skills to work with customers Good analytical and problem-solving skillsGood communication skills Work EnvironmentAble to lift 50lbs.
Recommended Skills Analytical Communication Interpersonal Skills Maintenance Problem Solving Software Troubleshooting Estimated Salary: $20 to $28 per hour based on qualifications.
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