House Manager 1
Job SummaryUnder general supervision, the House Manager performs lead public assistance and customer service work during Overture Center events.
Work involves coordinating and overseeing the activities of a team of both Lead Ushers (paid hourly) and Volunteer Ushers (unpaid) in various areas of the center and performing other coordinating functions in the absence of the Director of Guest Services.
Supervision varies between working directly under the Director of Guest Services or the Guest Services Manager at an event to working independently and being reviewed for overall results.
Essential Duties and ResponsibilitiesTo successfully perform this job, the individual must be able to perform each essential job function satisfactorily.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
1.
Performs house management duties overseeing all front-of-house operations.
Gathers event information, organizes related event materials, reads and understands complex instructions, and clearly communicates information to full Usher staff at Usher briefing.
Checks theater spaces prior to event for proper temperature, cleanliness, clear aisles, accessibility requirements, proper sightlines, etc.
to ensure maximum customer enjoyment.
Reports concerns to appropriate staff.
Determines stanchion needs and lobby configuration for optimum crowd control, access, and direction.
Directs program stuffing and distribution.
2.
Leads and directs the activities of paid and volunteer house staff and provides guidance and correction as needed to ensure patrons receive the highest level of customer service.
May at times serve as a Supporting Floor Captain to the House Manager on duty, assisting the House Manager by putting out programs, distributing radios to staff, helping with setting and monitoring team rotations, and general supervision of the team.
3.
Monitors theater, lobby, and street activity; enforces policies; handles and resolves conflicts with patrons; assists patrons with accessibility issues; and responds to emergency situations.
4.
Coordinates with technical staff, maintenance, ticket office staff, security, and outside agencies to ensure smooth operation.
Works with these departments to solve problems and adjust to unexpected situations.
5.
Manages lobby merchandise sales including counting in and out merchandise, providing and briefing Lead Usher sales staff, balancing cash, and settling events.
6.
Performs administrative duties including assisting with Usher training, editing the Usher manual, interviewing new Volunteer Ushers, and advising on policy and procedural changes and personnel issues.
Operates lobby and room lighting settings, lobby sound system settings, assistive listening devices, and event staff radios.
Reprograms ticket scanners.
Writes event and incident reports.
Communicates performance and procedural problems to supervisor and recommends changes.
7.
Performs all duties of a Lead Usher as needed.
QualificationsThe requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform this job.
Education:
2 years related college or vocational school training
Experience:
1 year responsible, front-of-house customer service experience, including the management, training, and supervision of house staff in a theater settingKnowledge, Skills, and Abilities:
Knowledge of theater operationsExcellent customer service skills and the ability to be courteous and friendly on a consistent basisAbility to lead, train, evaluate, and correct hourly and volunteer staff in a positive mannerAbility to provide information and directions in a clear, concise, and tactful mannerAbility to deal effectively with individuals and groups from diverse backgroundsAbility to follow oral and written instructionsAbility to establish and maintain effective working relationships with a variety of permanent and transient event staffAbility to think clearly and act appropriately in an emergencyAbility to pay attention to details, work quickly and accurately under time pressure and stressful conditions, and set the standard for others to followAbility to use a computer to enter data into event reportsAbility to read and comprehend coded tickets in dark theater using a flashlightAbility to memorize seating and aisle locations of up to six theater spacesPhysical Effort and Working ConditionsThe requirements and conditions described below are representative of the general environment the employee is exposed to on a day-to-day basis while performing this job.
Manual Dexterity:
Must be able to hold and handle various objects including programs, tickets, and flashlights, and have sufficient dexterity to tear ticketsPhysical Effort:
Ability to stand for up to 4 hours with minimal breaks, to lift up to 20 pounds (moving boxes of programs, ropes, stanchions, etc.
), and to climb stairsEquipment Used:
Flashlight, cash drawerWorking Conditions:
Frequent exposure to mildly disagreeable conditions including noise, darknessHourly rate is $19.
30 per hour.
This is a variable, part-time position based.
Hours are dependent on events scheduled in the venue.
Visit the Overture Opportunities Board to apply for the position.
Please note - you must provide a RESUME.
Applications will be accepted and considered until the position is filled.
Overture Center Foundation is an affirmative action/equal opportunity employer that welcomes any qualified applicant and values diversity of all kinds.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.
Recommended Skills Administration Attention To Detail Consulting Customer Service Editing Fine Motor Skills Estimated Salary: $20 to $28 per hour based on qualifications.
Work involves coordinating and overseeing the activities of a team of both Lead Ushers (paid hourly) and Volunteer Ushers (unpaid) in various areas of the center and performing other coordinating functions in the absence of the Director of Guest Services.
Supervision varies between working directly under the Director of Guest Services or the Guest Services Manager at an event to working independently and being reviewed for overall results.
Essential Duties and ResponsibilitiesTo successfully perform this job, the individual must be able to perform each essential job function satisfactorily.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
1.
Performs house management duties overseeing all front-of-house operations.
Gathers event information, organizes related event materials, reads and understands complex instructions, and clearly communicates information to full Usher staff at Usher briefing.
Checks theater spaces prior to event for proper temperature, cleanliness, clear aisles, accessibility requirements, proper sightlines, etc.
to ensure maximum customer enjoyment.
Reports concerns to appropriate staff.
Determines stanchion needs and lobby configuration for optimum crowd control, access, and direction.
Directs program stuffing and distribution.
2.
Leads and directs the activities of paid and volunteer house staff and provides guidance and correction as needed to ensure patrons receive the highest level of customer service.
May at times serve as a Supporting Floor Captain to the House Manager on duty, assisting the House Manager by putting out programs, distributing radios to staff, helping with setting and monitoring team rotations, and general supervision of the team.
3.
Monitors theater, lobby, and street activity; enforces policies; handles and resolves conflicts with patrons; assists patrons with accessibility issues; and responds to emergency situations.
4.
Coordinates with technical staff, maintenance, ticket office staff, security, and outside agencies to ensure smooth operation.
Works with these departments to solve problems and adjust to unexpected situations.
5.
Manages lobby merchandise sales including counting in and out merchandise, providing and briefing Lead Usher sales staff, balancing cash, and settling events.
6.
Performs administrative duties including assisting with Usher training, editing the Usher manual, interviewing new Volunteer Ushers, and advising on policy and procedural changes and personnel issues.
Operates lobby and room lighting settings, lobby sound system settings, assistive listening devices, and event staff radios.
Reprograms ticket scanners.
Writes event and incident reports.
Communicates performance and procedural problems to supervisor and recommends changes.
7.
Performs all duties of a Lead Usher as needed.
QualificationsThe requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform this job.
Education:
2 years related college or vocational school training
Experience:
1 year responsible, front-of-house customer service experience, including the management, training, and supervision of house staff in a theater settingKnowledge, Skills, and Abilities:
Knowledge of theater operationsExcellent customer service skills and the ability to be courteous and friendly on a consistent basisAbility to lead, train, evaluate, and correct hourly and volunteer staff in a positive mannerAbility to provide information and directions in a clear, concise, and tactful mannerAbility to deal effectively with individuals and groups from diverse backgroundsAbility to follow oral and written instructionsAbility to establish and maintain effective working relationships with a variety of permanent and transient event staffAbility to think clearly and act appropriately in an emergencyAbility to pay attention to details, work quickly and accurately under time pressure and stressful conditions, and set the standard for others to followAbility to use a computer to enter data into event reportsAbility to read and comprehend coded tickets in dark theater using a flashlightAbility to memorize seating and aisle locations of up to six theater spacesPhysical Effort and Working ConditionsThe requirements and conditions described below are representative of the general environment the employee is exposed to on a day-to-day basis while performing this job.
Manual Dexterity:
Must be able to hold and handle various objects including programs, tickets, and flashlights, and have sufficient dexterity to tear ticketsPhysical Effort:
Ability to stand for up to 4 hours with minimal breaks, to lift up to 20 pounds (moving boxes of programs, ropes, stanchions, etc.
), and to climb stairsEquipment Used:
Flashlight, cash drawerWorking Conditions:
Frequent exposure to mildly disagreeable conditions including noise, darknessHourly rate is $19.
30 per hour.
This is a variable, part-time position based.
Hours are dependent on events scheduled in the venue.
Visit the Overture Opportunities Board to apply for the position.
Please note - you must provide a RESUME.
Applications will be accepted and considered until the position is filled.
Overture Center Foundation is an affirmative action/equal opportunity employer that welcomes any qualified applicant and values diversity of all kinds.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.
Recommended Skills Administration Attention To Detail Consulting Customer Service Editing Fine Motor Skills Estimated Salary: $20 to $28 per hour based on qualifications.
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