Library Security Monitor
Salary:
$18.
38 HourlyLocation :
Madison, WIJob Type:
HOURLYJob Number:
2023-00336Department:
Madison Public LibraryOpening Date:
07/21/2023Closing Date:
8/7/2023 11:
59 PM CentralComp.
Group/Range:
16/00General Description The Madison Public Library is looking to hire multiple Library Security Monitors.
If you are interested in a Library Security Monitor position, this is your opportunity to apply.
Library Security Monitors can work up to 20 hours per week on varying shifts/days to provide critical safety assistance and customer service to library customers and staff.
The work involves promoting a welcoming and helpful library atmosphere, ensuring customers follow all facility rules, policies, and City ordinances, resolving conflicts, and supporting customers and staff so that customers have a successful library experience.
In addition, the work may include checking materials in and out, assisting people with basic computer tasks, and frontline service to customers at library service desks.
A desire to help your community, strong communication skills, the ability to work as part of a team, and flexibility are necessary to be successful in this position.
The work is performed under the general oversight of a Librarian or Neighborhood Library Supervisor.
Security Monitors are responsible for greeting patrons and educating them on appropriate library behaviors.
Security Monitors provide a good deal of support to library customers experiencing homelessness, as well as maintain a positive atmosphere for all patrons in a small library building where many patrons are trying to share the same spaceCurrent VacancyHawthorne Library (2707 E Washington Ave.
Madison, WI 53704)This posting may be used to fill vacancies that occur in this classification at other Libraries that may arise over the next 6 months.
The City of Madison is an equal opportunity employer functioning under an affirmative action plan.
We value diversity, equity, inclusion, and belonging.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply! Examples of Duties and Responsibilities Patrol and secure assigned areas of the facility for patron safety and well being.
Educate library users on appropriate behaviors and enforce the library's behavior policy.
Perform routine library tasks, such as shelving, straightening shelves and displays and checking items in and out.
Assist patrons with basic computer and technology needs, i.
e.
signing into their accounts, sending an email, printing, sending a fax, photocopying Build relationships with patrons to encourage positive relationships.
Perform related work as required.
Minimum Qualifications Depending on the number of applicants received, random selection may be used to determine who moves forward in the process.
Six (6) months of experience in a public contact or customer service job.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent
Experience:
Two (2) years experience in applying the following:
Security principles and practices in open public facilities.
Familiarity with the following:
The practices and procedures of handling difficult people and difficult situations.
The City of Madison strives to provide exceptional customer service to all its residents and visitors.
Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.
Special Requirements Required licenses and/or registration:
Ability to meet the transportation requirements of the position.
Physical Requirements:
Employees will be expected to physically access all areas of the library building in order to monitor security.
Employees will be expected to intervene with clients who are disruptive or behaving inappropriately.
Employees must be able to stand for extended periods of time, up to an hour, walk rounds, climb stairs, and move rapidly, including up and down stairs, in an emergency situation.
Hourly employees are eligible to earn sick leave and may qualify for other benefits depending on the number of hours worked.
Please visit our for more information.
01 If a bilingual (Spanish/English; ASL/English, Hmong/English, Arabic/English) position became available, would you be interested in a bilingual Library Security Monitor position? Yes No 02 Have you been a student participant in a cultural, educational, or career-related development program? Examples of such programs include:
oAASPIRE Internship oCentro Hispano - Caminos/Escalera oForward Service Corporation oHmong Language and Cultural Enrichment Program (Center for Resilient Cities) oITA oLatino Academy of Workforce Development (Bridge Lake Point Waunona Neighborhood Center) oLussier - Women Rise Up! /Buffett Scholars/Beats oNehemiah - LIGHT/Brother oOdyssey oOmega School oOperation Fresh Start oSimpson Street Free Press oUrban League career programs oUW People Program oWanda Fullmore Teen Intern Program oYWCA YWEB Career Academy oOther Yes No 03 If you answered Yes to the previous question, please list the name of that program.
Required Question Recommended Skills Communication Customer Service Diversity Awareness Medical Emergency Team Working Conflict Resolution Estimated Salary: $20 to $28 per hour based on qualifications.
$18.
38 HourlyLocation :
Madison, WIJob Type:
HOURLYJob Number:
2023-00336Department:
Madison Public LibraryOpening Date:
07/21/2023Closing Date:
8/7/2023 11:
59 PM CentralComp.
Group/Range:
16/00General Description The Madison Public Library is looking to hire multiple Library Security Monitors.
If you are interested in a Library Security Monitor position, this is your opportunity to apply.
Library Security Monitors can work up to 20 hours per week on varying shifts/days to provide critical safety assistance and customer service to library customers and staff.
The work involves promoting a welcoming and helpful library atmosphere, ensuring customers follow all facility rules, policies, and City ordinances, resolving conflicts, and supporting customers and staff so that customers have a successful library experience.
In addition, the work may include checking materials in and out, assisting people with basic computer tasks, and frontline service to customers at library service desks.
A desire to help your community, strong communication skills, the ability to work as part of a team, and flexibility are necessary to be successful in this position.
The work is performed under the general oversight of a Librarian or Neighborhood Library Supervisor.
Security Monitors are responsible for greeting patrons and educating them on appropriate library behaviors.
Security Monitors provide a good deal of support to library customers experiencing homelessness, as well as maintain a positive atmosphere for all patrons in a small library building where many patrons are trying to share the same spaceCurrent VacancyHawthorne Library (2707 E Washington Ave.
Madison, WI 53704)This posting may be used to fill vacancies that occur in this classification at other Libraries that may arise over the next 6 months.
The City of Madison is an equal opportunity employer functioning under an affirmative action plan.
We value diversity, equity, inclusion, and belonging.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply! Examples of Duties and Responsibilities Patrol and secure assigned areas of the facility for patron safety and well being.
Educate library users on appropriate behaviors and enforce the library's behavior policy.
Perform routine library tasks, such as shelving, straightening shelves and displays and checking items in and out.
Assist patrons with basic computer and technology needs, i.
e.
signing into their accounts, sending an email, printing, sending a fax, photocopying Build relationships with patrons to encourage positive relationships.
Perform related work as required.
Minimum Qualifications Depending on the number of applicants received, random selection may be used to determine who moves forward in the process.
Six (6) months of experience in a public contact or customer service job.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent
Experience:
Two (2) years experience in applying the following:
Security principles and practices in open public facilities.
Familiarity with the following:
The practices and procedures of handling difficult people and difficult situations.
The City of Madison strives to provide exceptional customer service to all its residents and visitors.
Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.
For a complete list of the Knowledge, Skills, and Abilities, please see the class specification.
Special Requirements Required licenses and/or registration:
Ability to meet the transportation requirements of the position.
Physical Requirements:
Employees will be expected to physically access all areas of the library building in order to monitor security.
Employees will be expected to intervene with clients who are disruptive or behaving inappropriately.
Employees must be able to stand for extended periods of time, up to an hour, walk rounds, climb stairs, and move rapidly, including up and down stairs, in an emergency situation.
Hourly employees are eligible to earn sick leave and may qualify for other benefits depending on the number of hours worked.
Please visit our for more information.
01 If a bilingual (Spanish/English; ASL/English, Hmong/English, Arabic/English) position became available, would you be interested in a bilingual Library Security Monitor position? Yes No 02 Have you been a student participant in a cultural, educational, or career-related development program? Examples of such programs include:
oAASPIRE Internship oCentro Hispano - Caminos/Escalera oForward Service Corporation oHmong Language and Cultural Enrichment Program (Center for Resilient Cities) oITA oLatino Academy of Workforce Development (Bridge Lake Point Waunona Neighborhood Center) oLussier - Women Rise Up! /Buffett Scholars/Beats oNehemiah - LIGHT/Brother oOdyssey oOmega School oOperation Fresh Start oSimpson Street Free Press oUrban League career programs oUW People Program oWanda Fullmore Teen Intern Program oYWCA YWEB Career Academy oOther Yes No 03 If you answered Yes to the previous question, please list the name of that program.
Required Question Recommended Skills Communication Customer Service Diversity Awareness Medical Emergency Team Working Conflict Resolution Estimated Salary: $20 to $28 per hour based on qualifications.
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