Parking Enforcement Leadworker
Madison, WI Madison, WI Full-time Full-time $58,182 a year $58,182 a year 13 days ago 13 days ago 13 days ago General Description This is responsible leadership and programmatic work in assisting with the development, implementation and operation of the Parking Division's multi-shift Parking Enforcement program.
This position provides leadership to Parking Enforcement Officers (PEOs) and is responsible for conducting Parking Enforcement activities and direction.
Additional responsibilities include analysis of personnel needs, assistance with staffing assignments, and training employees.
The position is a first line of support for PEOs and requires participation in the development of policies, procedures, and parking related systems.
Work is performed within established guidelines and under the general supervision of the Parking Enforcement Supervisor.
In order to be considered for this opportunity, candidates must be willing to work nights and weekends The City of Madison is an equal opportunity employer functioning under an affirmative action plan.
We value diversity, equity, inclusion, and belonging.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply! Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Examples of Duties and Responsibilities Participate in all parking enforcement activities Interpret and enforce all parking regulations throughout the City Issue parking citations to vehicles and/or engage in related informational efforts to achieve compliance Facilitate towing services and provide owner/operator liaison as required Assist with disabled fraud investigations:
identify possible suspect/suspect vehicles Respond to radio dispatch calls regarding parking violations and parking complaints Assist with planning and enforcement of Special Events, Snow Emergencies, and Alternate Side parking Public Relations Assist residents in locating stolen, towed, or lost vehicles Respond to parking enforcement needs of construction/residents/commuters in order to maintain the safe flow of traffic and pedestrians Work as a liaison with other department agencies to resolve parking related issues Respond to issues, concerns, and resident complaints related to Parking Enforcement Provide public information/clarification regarding parking ordinances and polices of the City and Department Provide leadership to employees engaged in diverse parking enforcement activities Assist with redeploying resources to increase effectiveness of operations Resolve parking concerns/questions for Parking Enforcement staff Participate in the coordination of regular beat and vacation picks for all Parking Enforcement Officers, including providing input on staffing levels, routes, and shifts Assist with training of new hires Assist with daily briefings for staff and prepare related documentation, including making schedule/assignment modifications required to respond to unanticipated absences Assistance with the maintenance of Parking Enforcement vehicles and equipment Assist with maintaining inventory of Parking Enforcement vehicles Maintain City of Madison vehicles used for daily assignments (check oil, gas, etc.
) Report vehicle mechanical problems promptly to ensure safe operation of assigned vehicles Assist with managing and maintaining information in the Parking Enforcement Management software, systems, and related equipment Assist with managing and maintaining technological equipment (smartphones, computers, printers, radios, etc.
) Perform other work relative to the City's Parking Enforcement program Assist with administrative duties in the office (answering phones, letters, emails, etc.
) Assist with payroll for Parking Enforcement staff, including Telestaff entries and approvals Assist with and support any Parking Division or Transportation Department iniatives Perform related work as required Minimum Qualifications One (1) year of experience communicating or explaining organizational policies and procedures to the general public.
OR Six (6) months of leadership experience.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent
Experience:
Two years of experience with the following:
Related parking regulations, ordinances, statutes, and restrictions, and enforcement policies, procedures, and practices.
Geography of the city.
Use computers applicable to the duties of the position.
Familiarity with the following:
Principles, practices, and terminology applicable to enforcing the City's parking ordinances and regulations The City of Madison strives to provide exceptional customer service to all its residents and visitors.
Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
For the complete list of the knowledge, skills, and abilities, please reference the Parking Enforcement Leadworker classification specification.
Special Requirements Possession of a valid Wisconsin driver's license.
Hours will vary, to include weekend, day, evening, and night shifts, as well as Special Events.
Physical Requirements:
This position requires a high percentage of work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.
Employees will be required to frequently get in and out of vehicles.
In addition, employees may be required to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.
Occasionally, employees may be expected to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.
Ability to learn to operate a right hand drive vehicle.
Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position provides leadership to Parking Enforcement Officers (PEOs) and is responsible for conducting Parking Enforcement activities and direction.
Additional responsibilities include analysis of personnel needs, assistance with staffing assignments, and training employees.
The position is a first line of support for PEOs and requires participation in the development of policies, procedures, and parking related systems.
Work is performed within established guidelines and under the general supervision of the Parking Enforcement Supervisor.
In order to be considered for this opportunity, candidates must be willing to work nights and weekends The City of Madison is an equal opportunity employer functioning under an affirmative action plan.
We value diversity, equity, inclusion, and belonging.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply! Employees may be eligible for loan forgiveness through the Public Service Loan Forgiveness Program.
Examples of Duties and Responsibilities Participate in all parking enforcement activities Interpret and enforce all parking regulations throughout the City Issue parking citations to vehicles and/or engage in related informational efforts to achieve compliance Facilitate towing services and provide owner/operator liaison as required Assist with disabled fraud investigations:
identify possible suspect/suspect vehicles Respond to radio dispatch calls regarding parking violations and parking complaints Assist with planning and enforcement of Special Events, Snow Emergencies, and Alternate Side parking Public Relations Assist residents in locating stolen, towed, or lost vehicles Respond to parking enforcement needs of construction/residents/commuters in order to maintain the safe flow of traffic and pedestrians Work as a liaison with other department agencies to resolve parking related issues Respond to issues, concerns, and resident complaints related to Parking Enforcement Provide public information/clarification regarding parking ordinances and polices of the City and Department Provide leadership to employees engaged in diverse parking enforcement activities Assist with redeploying resources to increase effectiveness of operations Resolve parking concerns/questions for Parking Enforcement staff Participate in the coordination of regular beat and vacation picks for all Parking Enforcement Officers, including providing input on staffing levels, routes, and shifts Assist with training of new hires Assist with daily briefings for staff and prepare related documentation, including making schedule/assignment modifications required to respond to unanticipated absences Assistance with the maintenance of Parking Enforcement vehicles and equipment Assist with maintaining inventory of Parking Enforcement vehicles Maintain City of Madison vehicles used for daily assignments (check oil, gas, etc.
) Report vehicle mechanical problems promptly to ensure safe operation of assigned vehicles Assist with managing and maintaining information in the Parking Enforcement Management software, systems, and related equipment Assist with managing and maintaining technological equipment (smartphones, computers, printers, radios, etc.
) Perform other work relative to the City's Parking Enforcement program Assist with administrative duties in the office (answering phones, letters, emails, etc.
) Assist with payroll for Parking Enforcement staff, including Telestaff entries and approvals Assist with and support any Parking Division or Transportation Department iniatives Perform related work as required Minimum Qualifications One (1) year of experience communicating or explaining organizational policies and procedures to the general public.
OR Six (6) months of leadership experience.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent
Experience:
Two years of experience with the following:
Related parking regulations, ordinances, statutes, and restrictions, and enforcement policies, procedures, and practices.
Geography of the city.
Use computers applicable to the duties of the position.
Familiarity with the following:
Principles, practices, and terminology applicable to enforcing the City's parking ordinances and regulations The City of Madison strives to provide exceptional customer service to all its residents and visitors.
Therefore, successful candidates will have demonstrated ability to effectively work with multicultural communities.
For the complete list of the knowledge, skills, and abilities, please reference the Parking Enforcement Leadworker classification specification.
Special Requirements Possession of a valid Wisconsin driver's license.
Hours will vary, to include weekend, day, evening, and night shifts, as well as Special Events.
Physical Requirements:
This position requires a high percentage of work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.
Employees will be required to frequently get in and out of vehicles.
In addition, employees may be required to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.
Occasionally, employees may be expected to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.
Ability to learn to operate a right hand drive vehicle.
Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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