Help Desk-hybrid in Madison
Under the general supervision of the Supervisor of Client Engineering Desktop Supervisor, thisposition provides guidance and performs research for the management and administration ofthe Microsoft M365 application in the delivery of Microsoft solutionsThis enterprise-wideresponsibility includes the design and delivery of Microsoft solutions to meet businessobjectives, tenant technical requirements to create effective knowledge sharing, collaboration,and workflow solutions.
Responsibilities:
Serving at the first point of contact for customers seeking technical assistance over thephone, email and through our ticketing system.
Performing remote troubleshooting through diagnostic techniques and pertinentquestions.
Manage tickets assigned in a timely manner.
Determine the best solution based on the issue and details provided by the customer.
Develop/modifying Knowledge Base documentation.
PC deployments, installation of software and assist customers with new devices.
Record events and problems and through resolution logs.
Requirements and Skills:
2-5 years experience working in a help desk environment.
Proven experience with Microsoft Office, Teams and InTune services.
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician.
Ability to diagnose and resolve basic technical issues.
Proficient with iOS and Android devices.
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient.
Help Desk-hybrid in Madison Recommended Skills Administration Attention To Detail Business Planning Confidentiality Help Desk Information Technology Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
Responsibilities:
Serving at the first point of contact for customers seeking technical assistance over thephone, email and through our ticketing system.
Performing remote troubleshooting through diagnostic techniques and pertinentquestions.
Manage tickets assigned in a timely manner.
Determine the best solution based on the issue and details provided by the customer.
Develop/modifying Knowledge Base documentation.
PC deployments, installation of software and assist customers with new devices.
Record events and problems and through resolution logs.
Requirements and Skills:
2-5 years experience working in a help desk environment.
Proven experience with Microsoft Office, Teams and InTune services.
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician.
Ability to diagnose and resolve basic technical issues.
Proficient with iOS and Android devices.
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient.
Help Desk-hybrid in Madison Recommended Skills Administration Attention To Detail Business Planning Confidentiality Help Desk Information Technology Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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