Customer Specialist
Madison, WI Madison, WI Full-time Full-time $20.
46 an hour $20.
46 an hour 1 day ago 1 day ago 1 day ago Introduction The Department of Health Services (DHS), Division of Public Health (DPH) is recruiting for a Customer Specialist for the Bureau of Communicable Disease (BCD) - Immunization Program.
This position offers the option to work remotely up to 2 days per week and can be headquartered at 1 W Wilson Street in Madison.
The schedule may vary based on training or operational need.
As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:
3.
5 weeks of vacation, 9 paid holidays and ample sick time.
Top rated health plan options starting at $35/month for single plans and $87/month for family plans, after 2 months of state service.
Participation in the Wisconsin Retirement System, which is considered among the best in the country! Public Service Loan Forgiveness Program employer.
Position Summary This position is responsible for working with the vaccine unit to provide support for the Vaccines for Children (VFC) and Vaccines for Adults (VFA) programs and ensuring the vaccine orders are processed in a timely manner, error free.
In this position you will:
Process vaccine orders.
Provide technical assistance to providers.
Assisting in the annual re-enrollment process for the VFC and VFA programs.
Collaborate with the other coordinators and the vaccine unit manager.
Ensure compliance with all applicable state and federal guidelines.
Assure that the SCHIP monies are on target monthly and annually.
Salary Information The starting pay rate is $20.
46 per hour plus excellent benefits.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.
This position is classified as an Operations Program Associate and is in pay schedule and range 02/11.
A 12-month probationary period is required.
Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
Employees must have access to secure high-speed internet for remote work option.
Mileage reimbursement to the employee's headquarter location is not provided.
Remote work flexibility will be discussed in more detail during the interview process.
Qualifications Minimally qualified applicants will have all of the following:
Experience providing program or administrative support (e.
g.
, triaging phone calls, responding to inquiries and emails, preparing written correspondence, maintaining files, customer service, organizing meetings etc.
).
Experience working with Microsoft Office products (e.
g.
, Excel, Word, Outlook, Visio, SharePoint, etc.
) to perform duties such as creating and maintaining spreadsheets to track data, preparing written correspondence, responding to emails, etc.
Experience with vaccine inventory control procedures (e.
g.
, assess vaccine orders, follow up on shipment and distribution, etc.
) Well-qualified applicants will also have one or more of the following:
Experience working with private or protected information or data.
Experience working in a public health setting.
Experience writing and maintaining standard operating procedures.
Your letter of qualifications is limited to 1 page.
For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.
How To Apply Applying is easy! Click Apply for Job to start your application process.
Sign in to your account or click Register Now to create an account before applying for the job.
Follow the steps outlined in the application process and submit your application.
Helpful Tips:
Once your application is submitted, no changes are allowed.
Click Save to allow changes to your application as needed before submitting by the deadline.
You may want to save a copy of the job posting for referencing after the deadline.
Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
Please monitor your email for communications related this position.
Current or former permanent, classified, state employees must complete the online application process to be considered.
If viewing through an external site, please apply directly at Wisc.
Jobs.
DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Veterans are encouraged to apply.
For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here.
For technical assistance and general information, please see Commonly Asked Questions.
For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact HR Specialist in Human Resources at rose.
lee@dhs.
wisconsin.
gov.
Deadline to Apply The deadline to apply is Wednesday, July 12th, 2023 at 11:
59 pm.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
46 an hour $20.
46 an hour 1 day ago 1 day ago 1 day ago Introduction The Department of Health Services (DHS), Division of Public Health (DPH) is recruiting for a Customer Specialist for the Bureau of Communicable Disease (BCD) - Immunization Program.
This position offers the option to work remotely up to 2 days per week and can be headquartered at 1 W Wilson Street in Madison.
The schedule may vary based on training or operational need.
As an employee of the State of Wisconsin, you'll also have access to an amazing benefits package, including:
3.
5 weeks of vacation, 9 paid holidays and ample sick time.
Top rated health plan options starting at $35/month for single plans and $87/month for family plans, after 2 months of state service.
Participation in the Wisconsin Retirement System, which is considered among the best in the country! Public Service Loan Forgiveness Program employer.
Position Summary This position is responsible for working with the vaccine unit to provide support for the Vaccines for Children (VFC) and Vaccines for Adults (VFA) programs and ensuring the vaccine orders are processed in a timely manner, error free.
In this position you will:
Process vaccine orders.
Provide technical assistance to providers.
Assisting in the annual re-enrollment process for the VFC and VFA programs.
Collaborate with the other coordinators and the vaccine unit manager.
Ensure compliance with all applicable state and federal guidelines.
Assure that the SCHIP monies are on target monthly and annually.
Salary Information The starting pay rate is $20.
46 per hour plus excellent benefits.
Pay for current or former state employees will be set based on the rules that apply to compensation for the applicable transaction.
This position is classified as an Operations Program Associate and is in pay schedule and range 02/11.
A 12-month probationary period is required.
Job Details All applicants who may be appointed to this position will be required to allow DHS to conduct a background check to determine whether the circumstances of any conviction may be related to the job being filled.
DHS strives to hire individuals who demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
DHS does not sponsor work visas for this position, thus, in compliance with federal law, selected candidates will be required to verify eligibility to work in the United States by completing the required I-9 form upon hire.
Employees must have access to secure high-speed internet for remote work option.
Mileage reimbursement to the employee's headquarter location is not provided.
Remote work flexibility will be discussed in more detail during the interview process.
Qualifications Minimally qualified applicants will have all of the following:
Experience providing program or administrative support (e.
g.
, triaging phone calls, responding to inquiries and emails, preparing written correspondence, maintaining files, customer service, organizing meetings etc.
).
Experience working with Microsoft Office products (e.
g.
, Excel, Word, Outlook, Visio, SharePoint, etc.
) to perform duties such as creating and maintaining spreadsheets to track data, preparing written correspondence, responding to emails, etc.
Experience with vaccine inventory control procedures (e.
g.
, assess vaccine orders, follow up on shipment and distribution, etc.
) Well-qualified applicants will also have one or more of the following:
Experience working with private or protected information or data.
Experience working in a public health setting.
Experience writing and maintaining standard operating procedures.
Your letter of qualifications is limited to 1 page.
For a guide on developing your resume and letter of qualifications and what should be included in these materials, click here.
How To Apply Applying is easy! Click Apply for Job to start your application process.
Sign in to your account or click Register Now to create an account before applying for the job.
Follow the steps outlined in the application process and submit your application.
Helpful Tips:
Once your application is submitted, no changes are allowed.
Click Save to allow changes to your application as needed before submitting by the deadline.
You may want to save a copy of the job posting for referencing after the deadline.
Submitted materials will be evaluated by a panel of job experts according to the qualifications above.
Please monitor your email for communications related this position.
Current or former permanent, classified, state employees must complete the online application process to be considered.
If viewing through an external site, please apply directly at Wisc.
Jobs.
DHS is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.
Veterans are encouraged to apply.
For complete information on veterans' hiring programs with the WI Department of Veteran's affairs, click here.
For technical assistance and general information, please see Commonly Asked Questions.
For questions about the position, to request a copy of the full position description, or for other employment inquiries, please contact HR Specialist in Human Resources at rose.
lee@dhs.
wisconsin.
gov.
Deadline to Apply The deadline to apply is Wednesday, July 12th, 2023 at 11:
59 pm.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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