Help Desk II
3.
1 Full-time Temporary 1 day ago Full Job Description Overview:
Knowledge Services has an opening for a Help Desk II working with the State of Wisconsin DOA.
This contract position is seeking 2-3 years of experience in Windows 10, Microsoft 365, Apple and Android mobile support.
The position is hybrid rotating one week in office, one week remote.
Help desk capabilities with 2-3 years of experience in HelpDesk environment.
Candidate relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Well-versed with software deployments, installations and in a variety of the field's concepts, practices, and procedures.
Provides a limited degree of work guidance and leadership to other personnel.
A wide degree of creativity and latitude is expected.
Responsibilities:
Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Manage tickets assigned in a timely manner.
Determine the best solution based on the issue and details provided by the customer.
Develop/modifying Knowledge Base documentation.
PC deployments, installation of software and assist customers with new devices.
Record events and problems and through resolution logs.
Qualifications:
2-5 years experience working in a help desk environment.
Proven experience with Microsoft Office, Teams and InTune services.
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician.
Ability to diagnose and resolve basic technical issues.
Proficient with iOS and Android devices.
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient INDIT ISDES.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Full-time Temporary 1 day ago Full Job Description Overview:
Knowledge Services has an opening for a Help Desk II working with the State of Wisconsin DOA.
This contract position is seeking 2-3 years of experience in Windows 10, Microsoft 365, Apple and Android mobile support.
The position is hybrid rotating one week in office, one week remote.
Help desk capabilities with 2-3 years of experience in HelpDesk environment.
Candidate relies on experience and judgment to plan and accomplish goals.
Performs a variety of complicated tasks.
Well-versed with software deployments, installations and in a variety of the field's concepts, practices, and procedures.
Provides a limited degree of work guidance and leadership to other personnel.
A wide degree of creativity and latitude is expected.
Responsibilities:
Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system.
Performing remote troubleshooting through diagnostic techniques and pertinent questions.
Manage tickets assigned in a timely manner.
Determine the best solution based on the issue and details provided by the customer.
Develop/modifying Knowledge Base documentation.
PC deployments, installation of software and assist customers with new devices.
Record events and problems and through resolution logs.
Qualifications:
2-5 years experience working in a help desk environment.
Proven experience with Microsoft Office, Teams and InTune services.
In-depth knowledge of computer systems and mobile devices.
Proven experience as a help desk technician.
Ability to diagnose and resolve basic technical issues.
Proficient with iOS and Android devices.
Detail oriented and maintain confidentiality.
Ability to work with minimal supervision.
Customer-oriented and patient INDIT ISDES.
Estimated Salary: $20 to $28 per hour based on qualifications.
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